Job Title: Senior IT Operations Support Analyst
Location: Darlington with flexibility to work from home
Salary: Competitive salary, depending on experience + benefits
Job Type: Full Time, Permanent
We have an exciting opportunity for a highly experienced IT Operations Support Analyst to join the IT Support function as a senior team member here at Redde Northgate.
Redde Northgate was formed in early 2020 following a successful merger to become the UK’s foremost integrated mobility solutions provider. At a Group level, our objective is to create a single ‘shared-service’ HR function that works alongside our core businesses to provide high quality, commercially-focused support by delivering enhanced people services.
Role overview
Joining us at the very start of this journey, as Head of Reward, we will look to you to establish yourself as our in-house specialist, offering more than just being the ‘custodian’ of Group grading and salary structures, commission and incentive schemes and our employee benefit offerings. By proactively seeking out and developing fresh approaches to rewarding and recognizing our people, you will have a central role in ensuring we are seen as an Employer of Choice, able to retain and attract the best talent in a competitive marketplace.
Your reward, compensation and benefits expertise makes you an invaluable source of commercial insight for your HR and operational leadership colleagues through research, reporting, and analysis, as well the natural owner of our relationships with third-party suppliers including benefits, pension and share-scheme providers. Ours are busy, constantly evolving businesses and we know the right person will find room to improve our approach to Reward and Benefits.
Key Responsibilities:
- Build, delivery, installation and support of Servers (both Physical and Virtual)
- Contribute in building the knowledge base
- Attend various business meetings and translate requirements into IT solutions.
- Adhere to the Northgate Policies and Procedures
- Build strong relationships with customers both internal and external and develop / demonstrate strong vendor management skills
- Incident reporting and documentation of resolution activities as well as the creation of new processes
- Provide the escalation point for all issues that are unable to be resolved by IT Operations Support Analyst
- Carry out root cause analysis and document workaround and permanent fix for major incidents and problems
Person Specification:
Essential
- IT related qualifications or demonstrable work experience
- ITIL Foundation or relevant experience
- Experience of Microsoft Office 365 and Azure
- Knowledge of Microsoft System Centre
- Knowledge of backup software and best practice
- Excellent knowledge of PC’s and Server operating systems from Windows 2000 upwards
- Knowledge of working with Microsoft Server including Active Directory, DNS and policy
- Working knowledge of Microsoft Exchange Server
- Understand and basic working knowledge of VMWare systems
- Knowledge of virtualisation concepts and technologies
- Networking experience – covering LAN, WAN, switches, routers, structured cabling, server & PC network configuration.
- Excellent communication, customer service and problem-solving skills
- Self-motivated, highly professional and results oriented
- Ability to work independently, plan workload and deliver on commitments
- Incident management experience
Desirable
- ITIL Intermediate Service Operation
- Experience of VMWare, Virtualisation
- Experience in IT audit compliance
- Network security (Firewall and IPs)
- Intune
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: IT Technical Consultant, IT Support, Technical Consultant, Technical & Training Consultant, Cybersecurity Consultant, Cybersecurity Technical Consultant, Business Intelligence Technical Advisor, Technical Advisor, Technical Specialist, Data Architect, Business Consultant, Networking and Security Consultant, Data Migration Consultant, Technical Implementation Consultant, Technical Support Advisor, Technical Service Delivery Advisor may also be considered for this role.
