Job Title: Customer Service Administrator
Location: Nottingham
Salary: £19,000 and £22,000 depending on skills & experience
Job type: Full Time, Permanent
Working Hours: 35 hours per week to be agreed under company flexible working policy, but generally expected to be Mondays to Fridays and between 8.00am and 5.30pm.
Closing Date: 08/09/2023
Interview Date: 14/09/2023
We are at an immensely exciting time in the Bank’s journey as, we have started on a trajectory which will see us develop and grow over the next few years.
Our passion is to be providing UK churches with financial services. In particular, we serve evangelical churches which stand for the lordship of Jesus Christ on the authority of the Bible.
The Bank is a close-knit and hard-working team of 46 people. This size gives each of us the opportunity to be involved in a broader range of activities than might be the case at a larger financial institution. Our culture is to be hard-working and professional, yet informal and caring. Team members take responsibility for balancing flexibility in their individual working patterns with the twin priorities of supporting each other and delivering great customer service. We are committed to training and development, and to progression wherever possible.
About the role:
We are looking for a Customer Service Administrator to work in our Account Management Team. You will be the ‘frontline’ of our Bank and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. One of your core duties will include processing transactions accurately and efficiently in accordance with established policies and procedures.
About you:
- You must be comfortable with communicating with different types of clients and on occasions be able to offer the Bank’s products and services.
- You will be organised and able to multitask with ease.
- Previous experience is not necessary but being familiar with office software (e.g. MS Office), including Word and Excel would be advantageous.
Information on the role:
Role to be based at the Bank’s office: Media House, Padge Road, Beeston, Nottingham NG9 2RS. Remote working arrangements by agreement in accordance with the Bank’s flexible working policy. There is an expectation of at least three office-based days per week for this role.
Benefits:
- 27 days paid holidays (excluding bank holidays), with the opportunity to purchase an additional five days’ holiday per annum.
- Salary sacrifice pension scheme: company matched contribution of up to 6%.
- Other benefits in accordance with the Bank’s People Policy on completion of probation, including travel loan scheme, electric vehicle salary sacrifice leasing scheme, payroll giving scheme and additional holiday purchase.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative may also be considered for this role will be considered for this role.
