Job Title: Accommodation Manager and Assistant / Designated Safeguarding Lead
Location: Bournemouth
Salary: Competitive
Job Type: Full Time, Permanent. Monday-Friday.
The Role:
ETC international College is looking for a professional Accommodation Manager and Assistant / Designated Safeguarding Lead to join its team on a full-time, permanent basis.
Your main role will include recruiting and inspecting homestays, keeping accurate records of documents, following GDPR and ensuring homestays are compliant before placing international students with suitable hosts. Excellent management and communication skills are essential for the role to enable you to liaise effectively and diplomatically with students, agents and homestay providers and manage a small team of staff.
The accommodation department is a fast-paced environment so we are looking for someone with energy and enthusiasm to deliver during our peak summer season. The flexibility to work some evenings and weekends and take part in the Out of Hours Phone rota is essential. Taking the phone gives the opportunity to earn extra income.
DSL (Designated Safeguarding Lead and Prevent)
This part of the role requires an understanding of safeguarding and the motivation to raise awareness, write and implement policies and procedures and train others to ensure high quality welfare provision for our junior students and adults at risk. The day-to-day involves liaising with students and external bodies, attending to and dealing appropriately with incidents, being involved in staff and homestay recruitment and maintaining appropriate confidentiality etiquette. The College has a large safeguarding team to offer support, company-wide.
Candidate Profile (essential):
- Good IT skills and the ability to learn in-house database systems quickly.
- Exceptional customer service, communication, conflict resolution and management skills.
- Must be highly motivated and able to work well within a team and under pressure.
- Must have a high level of written and spoken English.
- Previous experience in a Safeguarding role in education (full Specialist Safeguarding training will be given).
- Previous experience in an accommodation role.
Desirable, but not essential:
- Previous experience in customer service.
Main responsibilities:
- To select host families and liaise effectively and diplomatically with accommodation providers.
- To host student interviews, welcome newcomers, answer queries and refer problems to other, appropriate staff members when necessary.
- To arrange suitable accommodation for student clients and group leaders.
- To officiate group arrivals at predetermined collection points, particularly during the Easter and summer periods. This will generally involve additional weekend work.
- To liaise with the rest of the accommodation and welfare team, academic team and management regarding general student welfare, safeguarding and health and safety.
- To keep the accommodation databases up-to-date and accurate, in-keeping with GDPR.
- To counsel students and assist in the resolution of accommodation and welfare issues.
- To fulfil DSL duties.
Breakdown of Schedule:
- Monday to Friday.
- Weekend availability if required.
- Additional income taking the Out of Hours phone.
Benefits:
- Competitive salary.
- Sick pay.
- Staff parking.
- Friendly team.
- Discounted food in our on-site café.
- 28 days holiday.
This employment is subject to a satisfactory DBS check and provision of 3 references that are acceptable to ETC International College.
Please click on the APPLY button and you will be redirected to the College’s careers page.
Candidates with experience of; Housing Options Officer, Social Housing Advisor, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator, Student Safeguarding Manager, Student Support Manager, Student Safeguarding Officer, Housing Manager, Customer Services Manager will also be considered for this role.
