Job Title: Account Manager
Location: Hybrid Remote & Woodburn Green
Salary: Competitive
Job Type: Full time, Permanent / FTC Considered
CST Ltd provides IT support services to over 400 clients ranging from small businesses, up to nationwide corporates. We have built our success on providing the highest level of service to form productive long-lasting relationships.
Candidates must have excellent customer service and troubleshooting skills. A real passion for technology and support is essential.
Benefits:
- Contributory pension scheme
- Savings around childcare, gyms, technology, cars, vouchers, cups of coffee, cinema tickets and discounts in restaurants
- Holiday entitlement 20 days plus bank holidays. Employees are awarded with an extra days leave for each complete year of service, up to a maximum of 25 days. Employees who are with us for ten complete years receive two additional days leave
About the role:
- Develop and grow CST’s business and reputation with our client through the provision of excellent customer service and client support
- Attend external client review meetings as required. Understand the client’s requirements and upsell new services as appropriate
- Prepare visit reports, sales and support quotes
- Serve as the main contact for the client, suppliers, external partners and internal teams
- Ensure high quality standards in all client deliverables
- Translate client requests and requirements into detailed and sometimes technical instructions for project, delivery and helpdesk teams
- Partner with the client and internal project delivery team to resolve identified project issues
- Day to day business relationship management and issue handling
- Perform lifecycle management of customer renewals and ensure any additional renewals are documented for future opportunities
- Maintain an excellent working knowledge of the IT industry and any technology advances
- Quoting and Procurement
Relevant Experience:
The candidate should have experience in some of the following:
- Experience in a similar Account Manager role, ideally within an MSP, technology or IT support business
- An enthusiastic, experienced user of technology products
- Report and quotation experience with excellent written and verbal communication skills, with very good attention to detail
- Wide-ranging/current (ideally technical) experience across diverse organisations/market sectors
- Technical experience and ability to picture solutions
Personal Attributes:
You should be able to demonstrate the following:
- Strong customer service skills
- Excellent and effective team player that can work across teams and take ownership of person actions
- Professional appearance and strong interpersonal skills
- Proactive approach to improving the quality of service we provide
- Remaining calm and focussed under pressure
- Solutions thinker to issues and problems
- Ability to build strong relationships
- Able to pass a DBS check
If you’re interested in the role and would like to put yourself forward please hit APPLY
Candidates with the experience or relevant job titles of; Account Management, Customer Service, Relationship Manager, Partner Relations Executive , Client Relationship Executive, Account Executive, Management, Partnership Management, IT Support, IT Business Support may also be considered for this role.
