Job Title: Administration Executive
Location: Recorra, Lant Street, London SE1 1RB
Salary: £19,000 – £20,000 per annum based on 30 hours per week – depending on experience
Job type: Full Time/permanent 30 hours. Mon-Fri. 10.30am to 5:30pm (need to be available until 5.30pm to process that day’s orders)
Recorra is a leading circular economy company, providing services for recycling, data destruction & office supplies in London & the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation.
We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.
About the role:
The role requires someone with outstanding customer care skills, exceptional organisational abilities, and the capacity to handle multiple tasks simultaneously. The primary focus will be liaising with customers, processing orders and dealing with suppliers.
Key Responsibilities:
- Answering Calls & using Live Chat
- Build and maintain a good rapport with clients. Dealing with customer enquiries and taking ownership until any query is resolved
- Processing orders
- Managing backorders
- Handling customer returns and co-ordinating with suppliers
- Liaising internally with our Recycling Helpdesk
- Setting up new clients, pricing & contracts
- Liaising with our logistic partners on deliveries/queries
- Invoice processing
- Supplier invoice reconciliation
- Improving department & finance processes
- Producing reports
- Other administration tasks associated with the department
The Candidate:
- Highly autonomous and self-motivated
- Tenacious
- Personable – able to change approach and personal style to appeal to your audience
- Contribute actively to maintaining a good team spirit
- Ability to look for solutions, not problems
- 1 year administration & customer service experience (Preferred)
- Personal interest in the environment
- Excellent IT Skills
- Excellent verbal and written communications skills
- Well organised, you will be able to manage your time to ensure work is completed on time
Benefits:
- Charity volunteering opportunities and social activities
- Employee pension scheme and a travel season ticket loan
- Employee Assistance Programme
- 22 days’ annual leave
- Ride to work scheme
- Dedicated individual training budget
- Lively, friendly working culture
Excited about joining us and taking the next step in your career? Then please email your CV and a cover letter via the button below.
Candidates with the relevant experience or job title of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer may also be considered for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
