Administrator

Job Title: Administrator

Location: Home Based

Salary: £23,210 per annum, Increasing to £26,132 after successful completion of a 6 month probation period

Job type: Full Time, Permanent

Closing Date: 28^th July 2023

About us:

​Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Role:

We are currently looking for an Administrator to join our collaborative and welcoming Clear Voice team, on a Permanent Contract.

The successful candidate will be self-motivated and computer literate, have demonstrable administrative experience and be passionate about providing our customers with the best service and care.​

​As an Administrator, you will support the wider Sales and Partnership team to drive marketing and sales opportunities for Clear Voice Interpreting Services. The scope of this role is to provide high quality and timely administrative support to Clear Voice Interpreting Services in particular the Sales and Partnership Team. The post holder will work in the appointments team to under the direction of the Clear Voice Head of Sales and Partnerships and Senior Coordinator on a day-to-day basis. This will include supporting marketing, sales and accounts. The successful candidate will work consistently to ensure the continuous development of the Clear Voice, ensuring that administrative processes, procedures, and customer care are efficient, professional, and consistent at all times.

If you are a strong communicator, have an excellent planning and organisational skills and are looking for an exciting role within a social enterprise that is making a difference, we’d love to hear from you!

Duties and Responsibilities:

• Support team to compile and collate monthly and quarterly reports
• ​Ensure the CRM system is accurate and up to date
• ​Taking meeting minutes when required
• Assist the Marketing Coordinator in the creation of internal and external communications
• Support the monitoring of social media inboxes
• Assist with the scheduling of social media posts in Loomly​
• Support with content generation for Clear Voice’s website, social media channels and email newsletter​
• Be creatively involved in generating ideas for campaigns and content
• Draft written content for social media, emails, and the website as directed
• Research the marketing output of competitors and peers
• Keep up to date with marketing trends
• Assist with any other general marketing duties
• Provide general administrative support to the Sales and Partnership team​
• To support and always demonstrate the vision and values of our organisation
• Follow all policies of Migrant Help, as the parent organisation to Clear Voice
• Any other reasonable duties assigned, including administrative and operational tasks within the post holder’s competency

About you:

The experience and skills you need:

• Good clear written and oral communication skills in English, particularly in a multi-cultural environment
• ​Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
• Have an excellent attention to detail and ability to problem solve
• Excellent organisational skills with the ability to work under pressure, both individually and in a team
• A positive and proactive attitude

What else to expect:

• Our Clear Voice department is open Monday to Friday; you will work hours between 8am and 5.30​pm
• ​This is a home-based role, but there may be a need to attend the office in Dover on occasion or travel for meetings

Benefits:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme

Please click on the APPLY button to complete the application form for this role.

Candidates with the relevant experience or job titles of: Administrator, Marketing Assistant, Marketing Administrator, Administration, Administrator, Customer Service, Office Administration,B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive, Key Sales, Account Management, Lead Generation, Business Development Executive and Client Services will be considered for this role.