Job Title: Desktop and DCA Administrator
Location: West Malling
Salary: Competitive Salary depending on experience + Benefits
Job type: Full time, Permanent
Woodgate & Clark is a dynamic, highly responsive commercial loss adjusting business with over 45 years’ experience.
We are a trusted and secure provider of commercial loss adjusting services to major commercial Insurers and our clients represent a major segment of the UK commercial insurance market.
Our core focus is delivering professional standards of technical excellence and superior levels of customer care. This, together with our passion for service delivery, sets us apart in our field.
The Role:
We are looking for a Desktop and DCA Administrator to support our Commercial Property Claims Desktop team by allocating, monitoring, and authorising claims. The unit manages claims from First Notification of Loss through to conclusion, including payment management and MI reporting.
The role will be based at our Head Office in Kings Hill, West Malling, Kent.
This is an outstanding opportunity for someone looking for personal development. Our culture is to support our employees with the appropriate level of support (guidance and mentoring) to fulfil their role to the required standards and drive their career progression.
Key Responsibilities:
- Provide general administrative support to the Third Party Administration and Desktop teams.
- Assist the bordereau administrator in checking and issuing MI reports within Service Level Agreements
- Checking and validating claims to check they are within the correct binding authority
- Checking and issuing daily payment journals to insurers
- Reconciling fund reimbursements received from Brokers and notifying the TPA Bdx Administrator of any anomalies.
- Adding specific claim data to individual claims for key clients
- Provide clients with claim experiences once the correct authority has been obtained.
- Monitoring receipt of new claims for specific schemes and notifying Coverholders with any requirements
- Saving monitor emails to files to ensure a full audit trail
- Checking and reviewing exception reports to ensure data is accurate
- Uploading documents direct to third party systems
- Providing claim experiences for clients
- Always ensure compliance with regulatory requirements and highlight any contravention to the Operational Support and Compliance Manager.
- Always uphold Woodgate & Clark Ltd Code of Business Conduct
The Candidate:
Our ideal applicant will come from an insurance or Loss Adjusting background, however candidates from a similar industry such as financial services and who are experienced in delivering exceptional customer services are welcome to apply. Your role will involve working with spreadsheets as well as our own inhouse systems, so candidates must be experience with Excel and confirmable working to at an intermediate level with data, formulas, and production of management information.
You will have / be:
- Customer and Quality focused role – providing exceptional service levels to both internal and external customers
- Team focused – working with colleagues throughout the business
- Proactive – responding to daily workloads as dictated by customer requirements
- Target focused – making sure KPI’s and SLA’s are met
- The ability to work on own initiative and to demonstrate attention to detail
- Ability to work as an individual and as part of a team
- Excellent communication skills
- A positive attitude and a proactive approach to solving problems
- Able to co-ordinate a variety of actions concurrently
Benefits
- Competitive salary dependent on level of experience & qualifications
- Pension
- Death in Service benefit
- 25 days holiday + bank holidays
- Perk at work benefits – discounts on cinema, retail, homewares and groceries
Please click on the APPLY button to send your CV and Cover Letter for this role.
Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.
Candidates with the relevant experience or job titles of; Administrator, Office Assistant, Accounts Assistant, General Assistant, Administrative Assistant, Office Support, Sales Support, Customer Support Assistant, , Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will also be considered for this role.
