Job Title: Admissions Officer
Location: Birmingham
Salary: £24,174 – £26,341 per annum – SS3.
Job type: Permanent – Full-time and Part-time available.
UCB has a unique collaborative partnership with the University of Warwick – Ranked sixth in the 2022 Guardian League Tables and named the runner-up in the Times University of the Year 2022 and the Times University of the Year 2022 for Teaching Quality.
The Role:
Due to significant growth in student applications, the Admissions Department is seeking three new admissions officers to join our newly reformed Admissions Department.
Delivering an excellent and seamless customer service experience to applicants, by responding to queries by phone, email, live chat and other media forms is a key part of the role. You will be responsible for making decisions on applications to courses across the university’s growing portfolio, including college, undergraduate and postgraduate courses, across both home and international students.
Candidate Requirements:
We are looking for candidates with a high level of administration and organisational skills, including the ability to multi-task to tight deadlines, ensuring enquiries and applications are dealt with in accordance to service level agreements. Good interpersonal skills to enable successful working with a variety of audiences is also required.
Benefits:
- 38 days’ paid leave per year (26 days’ annual leave plus 12 bank holiday and concessionary days)
- Local government pension scheme
- Private healthcare
- Excellent staff development opportunities
- Salary sacrifice car leasing, tech and cycle schemes
- Heavily-subsidised on-site car parking
- Hybrid Working Opportunities
- Free On-site Gym Membership
- Employee Assistance Programme
Extra Information:
All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.
Closing Date – Monday 1st August 2022 at midday.
Interview Dates – TBC
UCB is an equal opportunities employer.
Please click APPLY to be redirected to our website to complete an application form.
Candidates with experience of; Customer Care Team Leader, Customer Care, Customer Team Leader, Team Leader, Customer Service, Customer Service Team Leader, Customer Care Manager, Customer Care Supervisor, Customer Service Supervisor, Service Supervisor, Customer Care Team, Admissions, Admissions Supervisor, Customer Service, Sales Assistant, Customer Support, Sales Executive, Sales Agent will be considered for this role.
