Job Title: Brand Ambassador (German)
Location: London
Salary: £15 per hour
Job type: Full Time
Ventrica is a dynamic, fast-growth customer management business that provides outsourced Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.
The Role/Candidate:
Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.
We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond.
You’ll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.
As our employee, you’ll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and ‘going the extra mile’.
And of course, you’ll have excellent communication skills – written and verbal.
With products which have enjoyed worldwide success, breaking records, working alongside world-renowned brands could be the next step in your career!
The customer service team are dedicated and strive to inspire our customers during their experience with us.
What will I do in the role?
- Have a ‘can do’ attitude
- The first point of contact for all customer queries
- Brand ambassador for your client
- Provide outstanding customer service across telephone, social media, webchat and email
- Make sure the customer is at the heart of every conversation
What do I need?
- Experience working for a retailer
- Experience working in a luxury background
- Experience within any of the following: Beauty, Cosmetics, Fashion
- A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Works well within a team
- Confident IT skills
- Flexibility, professionalism, drive, ambition, and willingness to learn
- Great attention to detail and highly organised
- C2 Level of English required
Education/Studies:
Not essential, but beneficial)
- Graduated from the Fashion Retail Academy
- Communication Fields, such as Marketing/PR/Advertising
- Make-up Artists
- Qualifications in Dermatology or Skincare
Why work for us?
Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits;
- We love our Holidays so annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)
- We love sharing UK Wide Retail Discounts
- Health care plan and pension
- We Care about your Well Being so offer Employee Assistance Programme
- We have Mental Health First Aiders and provide training for all our managers.
- We love to have fun with regular socials.
- We want you to be involved we have an inclusive diverse culture with an Employee Council who support with Diversity, Environment and Charities.
- Ongoing Learning and Development
- We Love our Planet after Probation we will gift you a tree that we be planted in our Ventrica forest and we will then share how you are making an impact with carbon footprint
- We love our community if you raise money for charities we match it
- We love our Ventrica family so all new parents receive a welcome pack
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Product Trainer, Brand Ambassador, Brand Training, Product Training Executive, Sales Advisor, Retail Trainer, Brand Consultant, Training Coordinator, Trainer, Customer Services, Retail Training, Product Advisor, Training Advisor, Product Support , Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
