Job Title: Business Support Administrator
Location: Birmingham
Salary: £20,655 per year. Increasing to £24,050 after successfully completing probation.
Job type: 35 hours per week. Full-time, Fixed-Term until October 2023. Candidate can also be based in either Glasgow or Liverpool.
The Company:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Candidate:
The successful candidate will be flexible and reliable, have demonstrable experience of managing general office and administrative duties, and be passionate about protecting our vulnerable clients.
If you are innovative and a strong communicator, have excellent IT skills including Microsoft Excel and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you!
The Role:
We are currently looking for an Administrator join our enthusiastic and communicative Advice Issue Reporting and Eligibility (AIRE) Business Support Team, on a Fixed Term Maternity Cover Contract.
The post holder will provide professional administration support for Asylum Services, assisting the Business Support Manager, Regional staff and team colleagues with their day-to-day work in the provision of the AIRE regional services. The primary focus of this role is to provide a high quality and timely administration for the regional services of the Advice, Issue Reporting and Eligibility Contract (AIRE).
Duties and responsibilities:
- Maintain an efficient up to date recording and monitoring system and assist with data entry
- Liaise with the Submissions & Regional teams regarding completed and returned documentation
- Support with the timely and accurate allocation and recording of ASPEN cards in line with agreed processes
- Ensure that the Asylum Support Form (ASF) main spreadsheet (or alternative) is accurate and reflective of the current situation
- Support with the management, monitoring and allocation of complaints in a timely manner
- Circulate, update and file information received via email inboxes as appropriate
- Maintain operational statistical information as directed by operational need
- Maintain accurate records of invoices, delivery notices received from contractors and service commissioners
- Monitor stationery, consumables, and office supplies, ordering on a regular basis
- Ensure monthly petty cash return and other documents are posted timely to finance team
- Participate in regular team briefings/meetings and take accurate records
- Responsible for taking meeting minutes for external partnership as require
Experience and skills:
- Previous experience working in a multicultural environment
- Excellent computer skills, in particular cloud-based apps, MS Office, SharePoint and Teams.
- Clear and precise written and oral communication skills, including well developed letter writing, minute-taking and form completion
- Have high attention to detail and excellent problem solving, organisation and administrative skills
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job titles of; Administrator, Administration Assistant, Customer Service Assistant, Client Services Assistant, Operations Assistant, Business Support, Business Administrator, Office Administrator, Office Support and Human Resources may also be considered for this role.
