Business Support Officer

Job Title: Business Support Officer

Location: Stockwell, London

Salary: £32,000

Job type: Full-Time, Permanent

The Company:

SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Network Homes.

With a turnover of £9.3m, and rising, and in excess of £150million of inward investment provided by Network Homes over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey.

The Role:

To provide efficient, flexible, and proactive high-quality administrative support service to the team. To assist and provide cover for other members of the Support Team. Manage general office facilities to ensure processes and equipment work efficiently and correctly.

Main duties and responsibilities:

• Ensure correct office management and filing systems are maintained in line with the procedures defined
• Ensure office equipment and facilities are maintained and continue to provide value for money
• Support the smooth running of internal meetings, booking necessary resources, inviting attendees and producing agendas, minutes and reports in accordance with the agreed format
• Coordinate local staff training events and support colleagues in the delivery of the staff induction training
• Provide any necessary assistance to colleagues to ensure the offices and buildings leased by SW9 are fully maintained and comply with all regulatory standards
• Monitor the performance of the cleaning staff and contractor which will cover all areas of the office buildings and external areas
• Manage the disposal off site of all waste generated in our Offices, said disposal to be carried out by cleaners
• Ensure that all Environmental and Office compliance requirements are met by ensuring that all statutory tests are carried out
• Be a member of the SW9 Incident Management Team. The tasks to be undertaken in line with the Immediate Response Plan and as advised by senior managers
• Where employees leave service with SW9, ensure all equipment is returned, condition checked and signed-off
• Managing company credit card and reconciling expenditure
• Assist and support the Office Manager and Head of Corporate Services when required on data protection issues
• Attend evening meetings and other community events as required
• Provide support in organizing and delivering community events
• Provide support to SLT & OMT in the absence of the Office Manager
• Maintaining security for the building by providing passes to all new employees
• Provide cover for receptionist including greeting visitors and assisting with enquires
• Provide customer support by answering the phone and replying to emails in a timely manner
• Manage the mandatory training platform, include running reports, adding new starters and updating leavers

Knowledge and skills

• Ability to maintain efficient, effective and secure filling systems
• Excellent word processing skills and able to compose correspondence on standard issues
• Ability to work with Microsoft Office applications
• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility
• Ability to work effectively as a member of a small team
• Demonstrate a high standard of written skills including report writing and responding professionally to complaints
• Excellent listening skills to understand issues raised by a wide variety of customers and callers
• Excellent time management skills and able to prioritise, plan own workload and show flexibility
• Excellent attention to detail

Experience

• Experience in a similar role
• Experience of operating efficient office systems
• Experience of working in social housing is desirable

Benefits:

When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer:

• Competitive salary
• A defined contribution Pensions Scheme (employer match up to 8%)
• 5 x annual salary life assurance cover
• Competitive annual leave entitlement
• Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)
• Employee assistance programme
• Excellent learning & development opportunities
• Staff discount scheme
• A modern office and facilities

If you are interested, please click on the APPLY button to submit your CV and a cover letter for this role.

Candidates with the relevant experience or job titles of: Administrative Assistant, Administrator, Officer Administrator, Office Admin, Executive Assistant, Office Assistant, Office Support, General Admin, EA, Team Administrator, Business Support Assistant, PA, Personal Assistant, Admin Assistant may also be considered for this role.