Job Title: Business Support Supervisor
Location: Birmingham
Salary: £25,000 per year. Increasing to £26,741 after successfully completing probation.
Job type: 35 hours per week. Full-time, Permanent. Remote working.
The Company:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Candidate:
If you are highly organised and a strong communicator, have demonstrable competence in a people management role, at supervisory level and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you!
The Role:
We are currently looking for a Business Support Supervisor join our enthusiastic and communicative Advice Issue Reporting and Eligibility (AIRE) Business Support Team, on a Permanent Contract.
The post holder will support our national Asylum Service to support vulnerable asylum seekers across the UK. The successful candidate will support the Head of Service with day-to-day management of the team, providing guidance and line managing the Administrators within the team, supporting with training, and coaching of the team. The post-holder will be flexible, will work consistently to ensure the continuous development of the role and their team to ensure that the service is delivered according to procedures and processes which are accurate, professional, and consistent at all times.
Duties and responsibilities:
- To line manage the Business Support Administrators, completing 1-1s, supervisions and regular briefings with the team, monitoring their productivity while ensuring they are supported and engaged
- Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement
- Support with the successful and compliant delivery of KPIs linked to Business support activity including, but not limited to Complaints – KPI 11, Management Information and 2 Reporting – KPI 12, plus management of KPI dashboards and summary & compilation of the AIRE KPI reports
- Deliver high levels of accuracy of recorded data and regular monitoring and audit of such, addressing and applying corrective actions as required in collaboration with the Head of Business Support and the Quality Manager
- Develop effective relationships with all key stakeholders within the specified areas ensuring Migrant Help is considered a key strategic, professional partner
- Monitor the accuracy of work completed within the team to ensure compliance with all applicable regulatory requirements, policies, and procedures to provide the correct advice and guidance to all who require our support
- Ensure compliance with statutory and contractual training requirements, adhere to Migrant Help Policies and Procedures, and ensure the Code of Conduct is maintained at all times.
Experience and skills:
- Experience monitoring targets and team productivity
- Excellent organisational skills with attention to detail
- Good interpersonal skills and the ability to relate to a wide range of people
- Have high attention to detail and excellent problem solving, organisation and administrative skills
- Experience in providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations.
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job titles of: Business Support Supervisor, Team Manager, Care Advisor, Helpline Advisor, Customer Service Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator, Compliance, Procurement, Admin Assistant, Office Administrator, Administrator, Office Administration Assistant, Administration Clerk, Administrative Assistant, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Business Support, Executive Assistant, Personal Assistant, PA, Office Assistant, Office Coordinator, Office Manager, Clerk, Business Administrator, Finance Administrator, Finance Assistant, Accounts Assistant, Accounts Administrator, Learning and Development Administrator, may also be considered for this role. and Human Resources may also be considered for this role.
