Job Title: CCTV Alarm Operator
Location: Leeds
Salary: £10.18 per hour
Job type: Full-time and Permanent
The Company:
RemoteWatch Monitoring is an NSI Gold accredited ARC (Alarm Receiving Centre) based in Brighouse, West Yorkshire.
The Candidate:
Candidates will need to be computer literate, have excellent communication skills, and remain confident and calm under pressure. No previous experience is required as full training will be provided.
The Role:
As part of our Control Rooms Operations team, you will be handling Security and Fire alarm activation’s for both residential and commercial customers; in a calm, professional and timely manner. The role will involve:
- Escalating incidents and making outbound call to customers, engineers, and the emergency services.
- Monitoring of detector-activated CCTV.
- Monitoring of intruder, fire, personal attack, and lone worker alarm signals.
- Following SOPs to dispatch the appropriate response.
- Liaising with third parties such as site owners, emergency services, security firms & other official bodies.
- Receiving incoming calls.
- Message handling service.
Skills required:
- Passion for customer service.
- Able to communicate in a clear and concise manner over the phone.
- Effective verbal and written communication skills.
- Accuracy and attention to detail.
- Listening skills.
Shift patterns available:
Nights:
Four nights on four nights off – 12-hour shifts 18:00-06:00
Evenings:
Monday – Friday 18:00-23:00
Weekends:
Day Shift Saturday -Sunday 06:00-18:00
Four nights on four nights off – 12-hour shifts 18:00-06:00
Please click on the APPLY button to send your CV for this role.
Candidates with experience or relevant job titles of; CCTV Controller, CCTV Officer, Control Room Officer, CCTV Operations, CCTV Surveyor, Surveillance Officer, Surveillance Operator, Security Surveillance, CCTV Monitor and Security Controller, Security and Alarm Operator will also be considered for this role.
