Job Title: Central Advisor Hub Manager
Location: Home Based
Salary: £23,210
Job type: Permanent Full Time
Closing Date: 16th August 2023
About us:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
The Role:
We are looking for a Manager to join our to join our vibrant and committed Central Adviser Hub on a Permanent contract.
The successful candidate will be an innovative and influential, have proven experience managing and leading a team through change and be passionate about protecting our vulnerable client.
The Central Adviser Hub Manager will work as part of the Migrant Help Asylum Services team, part of the Advice, Issue Reporting and Eligibility (AIRE) contract, and oversee the operation of the Central Advisor Hub with a team of approximately twenty-five people, who are all based remotely – Senior Client Advisors and Client Advisors.
You will be responsible for the team’s performance and quality standard to ensure an effective and efficient delivery of service which operates across seven days of the week.
They will maintain and develop excellent working relationships and procedures to improve the quality of the service provided to the Migrant Help teams, the Home Office, Accommodation Partners, voluntary sector partners and local stakeholder groups, statutory bodies, and strategic partners.
If you are an effective relationship builder, able to maintain self-discipline and integrity at all times, have demonstrable experience of motivating others to meet KPIs and targets and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!
Duties and Responsibilities:
- Manage and oversee the day-to-day operations within the multi-channel and multi-work stream of the Central Advisor Hub
- Work closely with the Head of Regional Services and Relationships, to support their strategic objectives and deputise in their place when needed
- Responsible for people related functions, such as recruitment, inductions, employee development, appraisal and supervision, absence monitoring, disciplinary and conflict resolution and training needs, supporting in the creation if tailored training plans and implanting training plans for all new recruits
- Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that effect the delivery of service, such as policy and legislation changes
- Provide continuous insight to line manager on any changes in trends and the impact on client service delivery
- Work strategically, forecasting, and future planning to enable you to plan and overcome challenges within team because of changes in demand
- Manage the performance of the team against KPIs through use of MI and data
- Review and assure the KPI data and its quality ahead of submissions each month, addressing trends and ensuring corrective actions taken
- Monitor and forecast demand and create plans that ensure availability of adequate service provision
- Ensure that a professional, excellent quality and courteous service is provided internally and externally by all staff within your scope of responsibility
- Monitor contractual requirements and KPIs within your scope of responsibility
- To cover for other operational roles at an equivalent level, as required e.g., other Managers across regional operations
About you:
The experience and skills you need:
- Experience working and managing remote teams
- Experience in managing contractual requirements and achieving challenging targets to meet set KPIs.
- Ability to work under pressure, deal with deadline and conflicting priorities
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme.
Please click on the APPLY button to complete the application form for this role.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
Candidates with the relevant experience or job titles of; Education Administrator, Admin, Support Administrator, Administrative Assistant, Business Support Administrator, Business Administrator, Student Services Advisor, Admin Support, Education Supervisor, Education Administrator, Learning Support Administrator, Educational Support Assistant, may also be considered for this role.
