Client Adviser – Derby

Job Title: Client Adviser – Derby

Location: Derby

Salary: £27,275 per annum, Increasing to £31,059 following successful completion of a 6 months probation period + £1130 Weekend Working Allowance

Job type: Full time, 9 Month Fixed Term

Closing Date: 10th October 2023

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

The Role:

We are currently looking for a Client Adviser to join our vibrant and committed Migrant Help team, on a 9 Month Fixed Term contract.

The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients.

You will work as part of our Home Office contract covering Advice, Issue Reporting and Eligibility (AIRE) providing advice, guidance, assistance and support to eligible asylum seekers. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the asylum process. We work in a supportive environment, providing team members with in-depth training on regulatory standards and Migrant Help procedures as well as committing to the Office of the Immigration Services Commissioner (OISC) good practice.

If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!

As the Client Adviser your duties would include:

• Provide advice and support to asylum seekers in line with the AIRE Contract
• Ensure that all clients are aware of eligibility criteria and provide them with support by providing an Induction and completing the ‘Asylum Support’ application form (ASF)
• Assist clients in communication with authorities
• Issue payment cards and providing information and briefings on their use
• Provide guidance and information on immigration related matters and general enquiries
• Liaise with other statutory or voluntary agencies on behalf of clients
• Act as point of contact for Home Office, Social Services, Healthcare providers and other relevant agencies for applicants with additional support needs
• Contact accommodation providers and other relevant agencies, providing letters as appropriate to ensure that vulnerable clients are supported
• Keep full and accurate case records and complete any case follow ups within time scales
• Participate in duties on a rota basis (or ad hoc) such as ‘out of hours’ telephone advice service
• Keep up to date with the legislation and how it impacts on clients
• Respond flexibly to provide support for other operational activities and projects

The experience and skills you need:

• Ability to communicate professionally with multiple stakeholders – both written and verbally
• Excellent IT skills with Microsoft Word package
• Excellent interpersonal skills and the ability to relate to a wide range of people
• Ability to understand and explain complex information
• Highly dedicated with a genuine interest in Migrant Help, its values and our clients

​What else to expect:

Our department is open Monday to Friday, you will work hours between 8am and 5.30pm. Some Weekend working will be required.

This is an office-based role with the option of hybrid working. You will be required to attend the Derby office regularly.

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme

Please click on the APPLY button to complete the application form for this role.

Candidates with the experience or relevant job titles of; Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Services Officer will also be considered for this role.