Client Manager / Account Manager – IT

Job Title: Client Manager

Location: Dataquest Heathrow, Yiewsley

Salary: £35,000 + Commission

Job Type: Permanent, Full time (37.5 hours Mon to Fri 09.00-17.30)

Key Duties:

• Managing a portfolio of clients, ensuring you have an in-depth understanding of the financial status of your portfolio including individual value, billing and contract renewal to retain your portfolio of clients and to establish a renewal rate of 100% on Contracts and 80% on Vouchers.
• Establishing and maintaining strong client relationships through regular Client management which will include regular face to face meetings, telephone and email communication. You will be required to spend the majority of your time in face to face client meetings
• You will effectively interact with other departments including the sales team when handling new clients ensuring you are briefed fully and correctly in all aspects to the point of Client Manager handover
• You will also interact closely with the Operations Department, to gather, monitor and analyse performance data and ongoing strategy throughout term the client is in partnership with DQ
• Ensure account files (electronic/documents) for each client are updated ongoing with all current and relevant information concerning the client, from the point of handover from the New Business Sales Department
• Actively seeking to increase the services offered to your portfolio of clients and increase the income generated in conjunction with the up-sell of services and products offered by DQ
• Responding to requests from the Director of Client Management in an efficient and timely manner
• Producing weekly, monthly and quarterly status reports to each client and establishing individual requirements whereby each client receives a bespoke service

About you

• Minimum two years experience in Client management
• Experience of managing accounts in an IT environment – Managed Service Provider
• Experience of managing accounts and relationships for multiple clients
• Experience of presenting to clients at a senior management level
• A good understanding of what it takes to maintain and develop the most productive client relationships
• Must be able to quickly understand the client, their products and their industry
• Ability to identify and convert new business opportunities
• Ability to analyse results, identify and explain any variance from targets
• An ability to present bespoke proposals (with support from senior managers) that meet client needs
• Good working knowledge of Microsoft Outlook and Office Suite
• Enjoy working with people

Skills:

• Excellent communication skills, both oral and written
• Ability to remain motivated by targets and deadlines.
• Excellent organisational and time management skills
• Ability to effectively communicate performance by producing all necessary reports in an effective, timely and tailored manner
• Strong listening and questioning skills
• Ability to effectively manage customer & staff relationships, promptly respond to queries, ensure promises are kept and manage expectations
• Understanding of the importance of personal development and ability to work toward achieving agreed actions
• Ability to provide analytical and insightful recommendations to clients and team
• Ability to work as a part of a team, contributing and sharing best practises/ knowledge / resources and ideas
• Ability to follow quality assurance and operational processes
• Knowledge of current and new technology within the industry in order to update clients
• Effective negotiation skills
• Account mapping & strategies skills
• Ability to strengthen new and existing client relationships
• Consultative selling techniques
• Strong interpersonal and presentation skills
• Strong commercial understanding
• Strong problem solving skills
• Numerical accuracy

Personal Attributes:

• Professional
• Positive
• Polite and courteous
• Team Player
• Desire to achieve
• Confident
• Outgoing
• Organised
• Reliable
• Driven, pro-active and motivated individual

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Key Account Manager, Senior Account Manager, Senior Sales Manager, Senior Sales Executive, Field Sales Manager, Corporate Sales Manager, Business Development Executive, B2B, Sales Development, Media Sales, Direct Sales, B2B Sales, Sales Consultant, Key Account Manager, Business Development Manager will also be considered for this role.