Job Title: Client Relations Manager
Location: Home Office, Bridgend
Salary: £24,000 to £26,000 per annum, Commission package available with expected OTE of £30,000
Job Type: Permanent / Full-time
Working Hours: Monday to Friday – 9.00am to 5.30pm (Flexible Hours)
About Flotek:
Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.
With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the Role:
As part of our growth plans, we’re seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do.
Job Responsibilities:
- Be the primary point of contact and build long-term relationships with customers
- Develop a trusted relationship with key accounts
- Complete Regular account reviews
- Upsell and cross sell products and services into existing customers
- Deal with sales orders for existing clients
- Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base
- Resign customer contracts
- Increase profitability across the customer base
- Ensure customer retention – meeting minimum renewal objectives
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Liaise between the customer and internal teams
- Deal with any inbound customer account queries
- Help customers with reviewing their latest technology requirements
Job Experience Required:
- A positive attitude with a can do approach to everything!
- IT and Comms knowledge preferable but not essential
- Customer Service Experience
- Sales experience
Renumeration and Benefits:
- Commission package available
- Staff Share Equity Scheme
- 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays)
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience or relevant job titles of; Customer Service Advisor, Customer Service, Call Centre, Customer Relations, Client Services, Customer Support, Client Services, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Excellence, Contact Centre may also be considered for this role.
