Job Title: Client Relations Manager
Location: Stoke Prior, Bromsgrove.
Salary: £18,000-£20,000
Job Type: Permanent, Full Time
Hampton Lovett Consultant Surveyors are looking to immediately recruit a Client Relations Manager.
The role:
The main focus of your role is to provide administrative and technical support to the Administration office, which incorporates Negotiation, Registration and Surveys.
Key Responsibilities and Accountabilities:
- Ensuring clients are correctly listed and any updates to the status of specific clients are made quickly and efficiently.
- Ensuring that all spreadsheets are up to date with correct information relating to cases
- Management of telephone calls from your department and overflow calls from other departments.
- Management of email inboxes, ensuring that clients are responded to promptly or emails are delegated as necessary to the correct person for response.
- You will be responsible for attending to any overflow client updates that cannot be actioned by the assigned negotiator as and when needed, this includes handling any complaints made by clients as per company complaints procedure
- Ensuring that an update letter / email is drafted and sent to clients on a regular basis.
- Dealing with office administration, ensuring that all documents are saved in the correct client file, renamed as necessary to avoid any confusion.
- Sending out client update letters at allocated points during the appeal.
You may at times be required to support other departments in an administrative capacity, during staff absence or busy periods to support the needs of the business.
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; Customer Service Advisor, Customer Service, Call Centre, Customer Relations, Client Services, Customer Support, Client Services, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Excellence, Contact Centre may also be considered for this role.
