Job Title: Technical Client Services Executive
Location: Shoreditch
Salary: up to £25,000 per annum (depending on experience)
Job Type: Full Time, Permanent
Job Role:
Bluetownonline is the UK’s leading digital recruitment platform dealing with clients across multiple industry sectors across the UK. Our energetic team provides services across a range of industries and we’re now looking to recruit an IT support professional with client services experience who will complement our offering.
We offer a fun, friendly and supportive environment and encourage individuals to demonstrate and develop their talents. The successful candidate will be a team player with a positive can do attitude and a genuine desire to provide excellent customer care. Ambition is key; this position will be all encompassing dealing internally with the BDM’s and directors and also be a point of contact for all our clients. With this in mind the role could be suited to someone who is looking to develop their skills over the long term and is excited by the prospect of having a busy schedule and the organisational skills to match this.
Role Overview:
You’ll be responsible for the full client life cycle and supporting our clients throughout each campaign we run for them. You’ll be a “go to” for our existing clients and are crucial in providing exemplary support to the company overall to ensure we reach our objectives.
You don’t have to possess a formal qualification but good IT skills are essential for this job. Some day to day tasks could include installing new IT systems, upgrading existing hardware and software and testing to ensure all systems are working correctly. You’ll be supporting the on-boarding transition of clients and existing client relationships over the phone and via email so we’re looking for someone with a minimum C or above or an equivalent grade on a skills based course.
Day to Day Activities
- Working with the business development managers to ensure client contracts are fulfilled, reviewed and managed to the highest standard
- Supporting the transition of clients from the sales team to ongoing delivery
- Assisting with the creation of job adverts
- Walk clients through how to use our system and assist with any issues
- Identifying additional sales opportunities for existing clients
- Ensuring that billing is completed in accordance with the contract
- Assist with the internal reporting of existing client sales opportunities
- Assist with the research database for clients
Experience:
- Significant previous experience in a client service team or sales support environment is essential
- Experience dealing directly with clients both via email and over the phone
- Excellent IT skills, our product is digital so you will need to be comfortable
Qualifications and Training
Essential – English and Maths grade C or above (GCSE)
Personal Attributes
- Confident, self-starter who can work on their own initiative
- Highly developed interpersonal and client liaison skills – strong team player
- Flexible with the ability to juggle changing priorities and work to tight deadlines
- Excellent accuracy and attention to detail
- Problem solver
Benefits:
- Full training given
- Opportunities for progression within a growing organisation
- Perks (cheap Cinema tickets, Coffee, Rental Movies, Gym memberships, etc etc!)
- Pension
- Drinks on Friday
- Working with a team of go-getters
- Holidays away in the sun!
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Client Services Representative, Client Support Administrator, Sales Support Administrator, Senior Client Services Executive, Customer Services Executive, Client Service Representative, Client Advisor, Customer Support Advisor, Business Support, Client Support Executive, Client Relationship Executive may also be considered for this role.
