Job Title: Client Services Manager
Salary: Up to £32,000 per annum
Duration: Permanent
Location: Shoreditch, London
Bluetownonline provides online recruitment services to some of the UK’s top companies. Our clients are used to high levels of service and our team has a genuine desire to ensure every campaign they run with us produces the best results.
We’re currently going through a period of rapid growth and as such we’re looking for an experience Client Services professional to lead the team in the performance of their day-to-day duties.
You’ll need to be an active member of the team working alongside other members as a first point of contact for both clients and colleagues but as team leader you will also be expected to ensure all client queries are dealt with in an accurate and timely manor.
Key duties
Team Leader duties
- Oversee the day-to-day function of the Client Service team
- Ensure all systems remain up to date, with all relevant logs updated daily
- Make sure the quality of service provided is maintained at all times
- Recognising incoming leads and assigning them to relevant Account Manager
- Assist the Senior Management team with the account management of existing clients
General Client Service duties
- Optimising and proof-reading client’s adverts
- Posting job adverts
- Resolving client queries, both over the phone and via email
- Chasing outstanding invoices
- Filtering candidates for client campaigns
What we’re looking for
- Significant experience in a customer focused role, preferably B2B
- Prior experience leading a customer facing team would be beneficial
- Possess an excellent and professional telephone manner
- Highly organised
- Strong academic background
- Excellent IT skills (including MS Office), our product is digital so you will need to be comfortable using a number of systems
Perks
- Full product training given
- Opportunities for progression within a growing organisation
- Perkbox (cheap Cinema tickets, Coffee, Rental Movies, Gym memberships, etc etc!)
- A fully stocked beer fridge
- Holidays away in the sun!
If this sounds like you and you’d like to put yourself forward for the role please hit apply to submit your CV to us
Candidates with experience in Client Support, Client Services, Admin Manager, Senior Administrator, Account Manager, Customer Service Manager, Operations Supervisor, Team Lead will be considered for this role.
