Job Title: Client Solutions Analyst
Location: Home and the company office in the City of London. Occasional visits to Bournemouth and short trips to visit clients / trade shows in the USA and Europe.
Salary: £40,000
Job Type: Full-time, Permanent
The Role:
At MIS, our Client Solutions Analysts are at the heart of what we do. Our product is focussed on the insurance industry and in order to better support our clients, we hire the people who know the insurance industry best, and who demonstrate an interest in the market.
Our CSAs are the contact point for all our insurance clients; resolving tech queries, enabling intelligence conversations and supporting their day-to-day needs. Furthermore, they support clients in their interpretation and application of MIS Intelligence Grid.
Job Duties:
- Design and perform insight analysis on the client’s exposure and claims portfolios on a regular basis.
- Be responsible for all material being sent to clients (outside of the main intelligence portal).
- Act as the voice of the client internally – this will involve working closely with the Head of Product on the Product Roadmap.
- Support MIS Technical Development team as they continue to refine the core product, ensuring it meets client expectations.
- Work closely with MIS Intelligence Analysts as they continually evolve the MIS Intelligence Grid, ensuring that any output is ready for client consumption.
- Demo the product on a regular basis in support of the sales process.
- Engage in client and market events such as conferences and industry programmes.
Knowledge, Skills and Experience:
Essential
- Have a Degree or equivalent in a scientific discipline
- Have experience working for/with (Re)insurers and understand claims processes
- Have an ability to deliver high quality analytical output
- Operate with an innovative mindset when finding client solutions whilst maintaining a keen eye for detail
- Have experience holding technical conversations with a variety of technical and non-technical stakeholders
- Have an understanding of insurance Risk Data structure
- Have a desire to work in a scale-up organisation
- Have a passion for geospatial and location data
Desirable:
- Working knowledge of the main exposure management dataset formats
- Familiarity with Geospatial Information Systems (GIS)
- Competent user of Microsoft Excel
- Coding experience (preferably Python)
The Company:
MIS aggregate and analyze space, air and ground based sensors to provide a timely, robust and holistic view of global events. As the winner of the 2018 British Claims Award for Outstanding Achievement of the Year, we combine machine learning algorithms with over 100 years of military-trained damage assessment expertise to deliver timely and actionable intelligence to global insurance markets. Our military heritage drives our sense of urgency and means we understand what has to be done during major catastrophes, ensuring customers get what they need – on time, every time. We are proudly the owner of a cross market SaaS solution, adopted by key players in the (Re)insurance industry. We have been serving the insurance market since 2016; recent technological advances mean our product is on the desktops of many claims and underwriting staff across the industry and we are looking for new talent to augment the teams delivering this high quality analysis.
MIS is a proudly and defiantly diverse employer. We only care that you are a good human, who is amazing at your job, who is interested and interesting, who wants to do truly transformational work. We don’t care about gender identity, sexual preference, skin colour, able-bodied-ness, marital status or otherwise of our team members. We just want to work with the best.
Benefits:
- 20 days annual leave PLUS 8 UK bank holidays PLUS 3 days Christmas stand down
- Company pension scheme
- Employee share scheme (subject to approval and qualifying period)
- £10 Wednesday Lunch Club allowance
- Competitive Maternity/Paternity Policy
- Training budget each year for formal courses or any learning (training courses, talks, books, etc.)
- Regular team socials
- Flexible hybrid working: some days in the office, some from home
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Senior Software Support Consultant, Senior Software Support Analyst, Software Analyst, Solutions Analyst, Business Solution Analyst, Senior Client Software Support Consultant, Solutions Architect, Senior Consultant, Senior Software Consultant, Client Solutions Executive will also be considered for this role.
