Job Title: Customer Care Advisor
Location: Melton
Salary: £20,000 per annum.
Job type: Permanent – Full Time. Mon-Fri 0830 – 1700 (37.5 hours) per week.
The Company:
Browns Books (A T Little and Sons Ltd) has been trading in books for 40 years. We are a UK privately owned family company, with no debt and an excellent credit rating, our customer-focused family business is un-rivaled.
Browns Books have a long-established reputation as a respected major book supplier to universities, colleges, schools, public libraries, and local authorities, with over 4,500 customers throughout the UK and internationally.
Our Company is made up of amazing individuals, no matter your role or department your contribution matters. It is through everyone’s contributions as a team that the company is successful.
Browns staff are proud to be problem solvers, we like the people we work with, colleagues, customers, managers, we genuinely enjoy helping one another succeed as a team. We are passionate, and we love tough problems and new challenges.
Customers trust us to deliver exceptional results. We take our work seriously, overcome obstacles, find solutions, and by establishing a culture of exceptional execution we deliver outstanding results.
Be Accountable; by measuring ourselves against the highest standards you are responsible for your input every day. Work hard and give your commitment to continuously improve. We constantly push ourselves to be our best, we focus on solutions, and we arrive every day inspired to make an impact through our attitude, passion, and hard work.
Act with integrity – We are honest, transparent, and committed to doing what’s best for our customers and our company. We openly collaborate in pursuit of the truth and improvements.
Operate with transparency – by communicating internally and externally with unwavering, honesty and respect. We all act with integrity and honesty and focus on putting ourselves in the shoes of others.
Browns Books, supplies books, eBooks, and Multimedia to Students, Schools, Colleges, Universities & Libraries, in the UK and Internationally.
We are an established family company operating for 40years and leaders in the education book market. Despite our roots, we are a growing and innovative company, and we are looking for an enthusiastic person with the required skills to join the sales and customer care team, of 20 staff. With our expansion, we are looking for an additional 3 people to join the team.
Due to the growth and expansion of the business, we have invested in a new, Purpose-Built Office space in Melton West Business Park. Browns Books, 5 Melton Enterprise Park, Melton, East Yorkshire, HU14 3RS. The New building allows increased capacity and growth of the business. Staff have access to free parking on site, and games & rest areas.
The Role:
The right candidate will deliver exceptional Sales & Support Calls as well as being able to deliver exceptional customer care skills with regards to enquiries. The candidate must be a quick learner on our Platforms, processes, and products while enjoying Sales Calls and problem solving. The candidate must be able to complete administration accurately and deliver company communications via telephone and e-mail to the highest standards.
This is not a Call Centre role! You must have a fantastic work ethic, be able to self-manage and problem solve whilst delivering exceptional customer care skills in the process to our Educational & Academic Customers.
Successful Candidates must show during probation exceptional attitude, willingness to learn to be successful in the permanent role, we are looking for people that have long-term aspirations with the company and want to grow with us. Salary £19,500 during probation.
Mandatory Experience/Skills Required:
- Telephone skills & call handling,
- Order Administration
- Highly Organised
- Strong Work ethic and positive attitude
- Good skills in Excel (Totalling, Sorting, etc)
Skills of interest:
- Full UK Driving Licence
- Library/Book/Education Knowledge
- Technical Skills – Integration and software experience
- CRM experience, (Deskpro/Goldmine would be of benefit)
- Technical Support for eBooks/Online Platforms
- Knowledge of School Integration platforms
- Strong Excel Skills (Can use at speed, more complex formulas)
Please click on the APPLY button to send your CV for this role.
Candidates with experience of: Customer Billings Advisor, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Consultant, Administrator, Assistant, Customer Services Administrator, Customer Services support, Office Administrator, Team Administrator, Client Services Executive, Customer Service Advisor, Customer Service Coordinator, Customer Aid Executive, Customer Support Executive, Customer Services Officer, Senior Customer Services Advisor may also be considered for this role.
