Job Title: Customer Engagement Officer
Location: Leeds
Salary: £27,501 plus Essential Car User Allowance based on the emissions of vehicle
Job Type: Permanent, Full time
The closing date for this role is: Midnight Sunday 12 March 2023.
Interviews will take place on: Friday 24 March 2023 in Leeds.
Leeds Federated is a housing association with around 4,300 properties across Leeds, Wakefield and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good value, affordable housing.
About the role:
This is a great time to join Leeds Federated and contribute to our approach to ensuring the customer voice influences our work at all levels and help develop our new online engagement platform.
You will be involved in co-ordinating and developing customer scrutiny and local engagement, working collaboratively with colleagues and customers to ensure that customers’ experiences influence how we deliver services.
You will create opportunities for customers who want to get more actively involved with the business, supporting and encouraging individual customers to collaborate with staff in shaping service improvements. You will work with our customers to carry out scrutiny activities and review services from the perspective of the customer in both online and face to face settings.
You will play a key role in supporting Neighbourhood Officers and area teams to engage with customers where they live, helping them to take forward activities and initiatives that build good neighbour relations and help make neighbourhoods better places to live.
About you:
A curious mind is essential along with knowledge, experience, or understanding of participatory methods of involvement and engagement, strong communication skills (both verbal and written), and the ability to use social media to consult and engage.
You will have a genuine passion to work with customers and staff as equals drawing on the principles of an asset-based approach and strengths thinking, helping to build respect and trust. We have recently adopted the National Housing Federation Together with Tenants Charter and you will support a customer panel to help monitor our commitments.
In return, we offer the opportunity to work closely with customers and experienced colleagues, and to have a big impact on the organisation with new ideas and thinking to ensure the customer voice is heard. You will play an integral part in projects across the business, reporting to leads in different teams
Benefits:
In return, we offer the opportunity to work closely with customers and experienced colleagues, and to have a big impact on the organisation with new ideas and thinking to ensure the customer voice is heard. You will play an integral part in projects across the business, reporting to leads in different teams.
Additional Information:
Shortlisted candidates will be contacted regarding an interview.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Leeds Fed is an equal opportunities employer and promotes diversity in everything we do, and therefore welcomes applications from all sections of the community.
Please click on the APPLY button to be redirected to the company’s careers page to apply for this role.
Candidates with the experience or relevant job titles of; Customer Engagement, Engagement Officer, Neighbourhood Plans and Housing Enabling Officer, Planning Officer, Development Officer, Engagement Manager, Engagement Coordinator, Comms, Engagement, Administrator, Communications Manager, Communications Controller, Client Communications, Communications Coordinator, Digital Communications, and Communications Manager may also be considered for this role.
