Job Title: Customer Service – 10 JOBS AVALIABLE, IMMEDIATE START
Location: London, SW8 4DF (Office based)
Salary: £21,500 – £24,000 depending on experience
Job Type: Permanent, 8:30am – 5:00pm
Harvey and Brockless are a world leading producer and distributor of speciality foods, working with artisan food producers across the globe. Every day, we supply to a nationwide network of customers from the smallest farm shops, to restaurants and food manufacturers. Our delicious portfolio includes artisan cheeses and dairy, charcuterie, Mediterranean foods, patisserie and other essential ingredients.
We’re currently looking for enthusiastic Operations Support Advisors to help service our large prestigious customer base.
You’ll work as part of the Operations team providing a faultless supply of service to the customers; assisting with the day-to-day support of all customers with the field-based account management team. This is a great position for someone looking to develop into a sales role in the future.
This is an office-based role. Candidates must be based locally and able to commute to our London office.
About the role:
- Deal with customer complaints efficiently and promptly ensuring all customers are called and informed of what action is taken guaranteeing complete customer satisfaction
- Answer high number of phone calls and process orders accurately and promptly
- Log all issues on relevant spreadsheet clearly stating the issue, the action to be taken and the result
- Communicate any issues will relevant departments/colleague.
- Organise Third Party deliveries
- Run various daily customer reports report and liaise accordingly with the clients including all pricing requests
- Check outstanding order report regularly and investigate why orders have not been invoiced and ensure completion of these orders
- Be point of contact for a number of our prestigious accounts and to take responsibility to complete all requests
- Understand the business and continue to obtain knowledge of the Company, products, and customers
- Answering calls and taking orders; contributing to meeting the missed calls target of 5% or less
- Be a team player by helping and assisting colleagues and sharing acquired knowledge
- Assist to ensure all responsibilities of team are completed daily
- Cover colleague absence
- Be proactive with departmental issues and contribute to finding a resolution
- Adhoc tasks and reasonable requests as and when required
About you:
Whether you’re a school leaver looking to take your first step or someone who wants to move onto a different path this could be the role for you, all we ask it that you’re a foodie like us!
We’re looking for someone who is able to grow into the role so previous experience isn’t necessary, you just need a genuine desire to start a career at Harvey and Brockless.
Please click the APPLY button to send your role CV for this role.
Candidates with experience of; Administrator, Operations Assistant, Customer Service Assistant, Client Service Executive, Sales Support Executive, Customer Sales Support, Business Sales Advisor, Client Service Advisor, Sales Advisor, Business Support Executive, Client Support also be considered for this role.
