Job Title: Customer Service Advisor
Location: Recorra, Unit 6, 30 Chartwell Road, Lancing BN15 8TU – Reliably commute or plan to relocate
Salary: £23,000 per annum + Bonus
Job Type: Full time, Permanent
Working Hours: 37.5 hours. Mon-Fri 9am to 5:30pm – or as the job requires
Closing Date: 14th February 2023
About the company:
Recorra is a leading circular economy company, providing services for recycling, data destruction & office supplies in London & the Southeast. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation.
We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic, and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.
About the Role:
Within the role, you will be responsible for being customers first point of contact and delivering high level of customer service.
Key responsibilities:
- Deal with customer queries via telephone and email including inbound sales queries, client bookings and service requests
- Contacting clients who have submitted a cancellation to see what can be done to save the account
- Responding to customer enquiries, taking ownership of a query to ensure it is resolved
- Build and maintain good rapport with the clients you are working with
- Deal with simple pricing and invoicing queries
- Talk to our clients about additional services we can offer when appropriate
- Logging and maintaining leads and opportunities on CRM
About you:
Expected Working Style:
- Highly autonomous and self-motivated
- Ability to change approach and personal style to appeal to your audience
- Contribute actively to maintaining a good team spirit
- Ability to look for solutions, not problems
Skills & Experience Required:
- 1 year customer service experience (Preferred)
- Excellent analytical skills
- Well organised, you will be able to manage your time to ensure work is completed on time
Benefits:
- Charity volunteering opportunities and social activities
- Office has panoramic views across the capital
- Employee pension scheme and a travel season ticket loan
- Employee Assistance Programme
- 22 days’ annual leave
- Ride to work scheme
- Dedicated individual training budget
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Customer Service, Data Entry, Processing, Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Secretary, Support Administrator, Company Receptionist, Customer Support, Client Service may also be considered for this role.
