Job Title: Administrator
Location: Andover
Salary: £24k – £27k
Job Type: Permanent, Full Time
About us:
Tradebase is a fast-growing specialist contract supplier of sanitary ware, working with Mechanical, Maintenance & Construction contractors. We provide extensive sanitaryware project management services, working with contracts managers and site personnel to ensure that both Brassware & Chinaware products are on site, in full, undamaged, first time.
About the role:
Handle inbound enquires either via phone, email or WhatsApp from our customers typically regarding price & stock availability, deliveries and returns, faulty items & warranty claims, liaison with suppliers and chasing up purchase orders.
Duties and Responsibilities:
Calls
- Answer incoming calls from customers
- Take customer orders
- Take customer quotations
- Take overflow calls (inter department co-operation)
Ticket(s)
- Raise tickets off the back of incoming Customer Service calls, follow these through to completion. This involves speaking with customers as well as suppliers to source replacement products and parts.
- Address raised tickets through to comprehensive resolution using the “5 whys” method
- Meet Operations Director & Supervisor on a weekly basis to discuss operational issues and resolutions
- Create internal tickets to drive change and improve performance
Customers
- Amend customer orders (support and advise where applicable)
- Manage customers’ expectations by advising lead times and updates on back-order products
- Pass on all order amendment details to warehouse operations team
- Advise customers of current promotions
- Assist customers with alternative stock availability / solutions
- Deal with customer issues in a timely manner
Other
- General office / admin duties
- Speak with supplier’s ref alternative products if lead times are long
- Chasing certain purchase orders, if a delivery into us is delayed as an example
- Assist with identifying process improvements for order processing, complaint resolution and error reductions
- Help raise initiatives and ideas to ensure we provide a world class customer experience
About you:
- Be passionate about the customer
- Be able to work under your own initiative and work as part of a team
- Have an enthusiastic can-do attitude and friendly personality
- Be confident in using computers
- Experience in customer service, being the first point of contact. Provide a professional service to all our customers is essential
- Strong written and spoken communication skills
- Proficient computer skills – Microsoft Office Suite & Ticketing Software
- Enthusiastic attitude
- Self-motivated
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Free Gym Membership
- 20 Days Holiday Plus Bank Holidays
Please click the APPLY button to submit your CV for this role
Candidates with the relevant experience or job titles of: Customer Service, Data Entry, Processing, Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Services Advisor, Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Secretary, Support Administrator, Company Receptionist, Customer Support, Client Service, Hire Controller and Hire and Sales Negotiator may also be considered for this role.
