Job Title: Customer Service Advisor
Location: Leicester
Salary: Competitive, plus benefits.
Job Type: Full Time – Permanent.
We are a wholesale company based in Leicester, specialising in Vaping & CBD products. We are one of the fastest-growing wholesale companies in the UK. We are looking for a competent Customer Service Advisor / Order Administrator to assist with the operation of the wholesale side of the business.
The Role/Candidate:
Answering emails and phone calls from customers.
Processing orders.
Keeping track of all orders and making sure the customer is aware of any issues or delays.
Controlling customer memberships and payments.
The right candidate should have:
Outstanding customer service skills.
Good written and spoken English.
Strong organisational skills and extreme attention to detail.
A proactive and professional attitude, using their initiative to complete tasks and solve problems.
Effective communication within a team-based role.
Experience with Microsoft based programs preferable.
Knowledge of Vaping and CBD products preferable, but not essential.
Benefits:
Full training provided.
Holiday allowance.
Ongoing support and development.
The opportunity to progress within the company.
The successful candidate will be taken on a 3-month probationary period of employment, with a view to becoming a permanent member of our team thereafter.
When applying you should provide a covering letter detailing your salary expectations and availability to commence work.
All candidates must be currently eligible to both live and work in the United Kingdom.
Please click the APPLY button to send your CV and cover Letter for this role.
Candidates with the experience or relevant job titles of; Customer Service Advisor, Customer Service, Call Centre, Customer Relations, Client Services, Customer Support, Customer Excellence, Contact Centre may also be considered for this role will also be considered for this role.
