Call Centre and Customer Service

Customer Service Assistant / Finance Administrator

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Job Title: Office Administrator

Location: Poulton le Fylde, Lancashire

Salary: £17,000 to £20,000, depending on experience

Job Type: Full Time, Permanent

To assist in processing sales orders using company SAGE 50 accounts system, develop positive relationships with new and existing customers, maintain company credit control, produce monthly sales figures, and make/receive telephone calls to/from customer for sales department/accounts department.

Key Responsibilities:

  • Make and receive telephone calls to/from Customer for the sales and accounts department, ensuring a polite and professional manor is used
  • Develop Positive Relationships with New and Existing Customers
  • Ensure office equipment stock is maintained to satisfactory level
  • Resolve any Delivery and Product issues offering solutions to customers in a timely manner
  • Process sales orders using company SAGE 50 accounts software
  • Maintain company credit control to a high standard
  • Organise files on Accounts computer in order of company requirements
  • Post all daily sales orders as dispatched on sage
  • Produce Monthly sales figures for trade customer groups using various Microsoft office packages
  • Adhere to Health and Safety guidelines within the workplace

Additional Duties

  • Assist MD/ OD to check e-mails, process orders etc. on additional accounts
  • Cover for sales department- make/ receive telephone calls, send emails etc. as and when required (annual hols, sickness absence etc.)

Key Requirements:

  • Understanding of Office Administration Processes
  • Working in busy office environment experience
  • Finance experience
  • Excellent customer service experience and skills
  • Good IT skills including the use of Microsoft Office Packages
  • Ability to proactively manage own work load and be a self-starter
  • Good telephones skills including an ability to influence
  • Good presentation and interpersonal skills
  • Good attention to detail
  • Ability to stay calm under pressure
  • Methodical and thorough approach to work
  • A great team player
  • A desire to show initiative

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: Credit Controller, Accounts Clerk, Payment Processing, Accounts Payable, Accounts Receivable, Credit Control, Finance Clerk, Finance Administrator, Accounts Assistant, Purchase Ledger Clerk, Sales Ledger, Debt Recovery, Accounts Administrator, Finance Assistant, Finance Admin, Accounts Team Assistant, Customer Advisor may also be considered for this role.

How can we help?
How can we help?

If you have any questions and you would rather chat to a member of our team please email or call us about this role.

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