Job Title: Service Coordinator
Location: Ringwood, Hampshire
Salary: Up to 35K plus pension DOE
Job type: Permanent – Full Time
Start Date: Immediate
Olympic Gymnasium, installs, maintains and repairs PE and sports equipment in school gyms, playgrounds and sports halls mainly in the South East and Midlands.
We are a small company looking for someone who enjoys varied and challenging work, wants to be part of a small friendly team, has excellent organisation skills and who will take a key role in the day to day coordination of a team of site based technicians and delivering excellent customer service. The position holder will be responsible for the efficient planning of technician’s jobs on site, preparing job paperwork, ordering parts, solving problems and maintain contact with customers and the team to deliver excellent customer service to all customers.
This is a great opportunity for a really varied and interesting career in a key position within a small company.
JOB DESCRIPTION
The Role:
The objective of this role is to provide a link between the customer and the engineer, ensuring that service visits/installations are carried out in the most effective way and to the satisfaction of their customers. You will have an organised manner and have excellent communication and customer service skills.
It’s a small team, currently working from home, with travel to occasional team meetings; and you will have the opportunity to follow through the entire sales and service administration
Your key duties will include:
- Handling all customer enquiries by e-mail and phone, providing excellent customer service and product knowledge
- Scheduling technicians for maintenance and repairs on site to utilise time efficiently and minimise travel time
- Producing quotes, processing orders, preparing job paperwork
- Liaising with the Team Leader to ensure risk assessments and any other relevant documentation is provided to technicians
- Ordering parts required for jobs and ensuring deliveries are made on time for all jobs
- Checking service reports, sending out repairs quotes and following up with customers
- Creating and sending invoices when jobs have been delivered/completed
- Maintaining accurate records of service activities and ensuring information on the company database is up to date and accurate
Skills and experience required:
- At least 2 years’ experience in a similar scheduling and coordination role
- Excellent, organisation and planning skills
- Excellent communication skills over phone and email
- Ability to build and maintain good relationships with customers
- Ability to interpret customer technical queries and relay accurate information to technicians
- Attention to detail
- Ability to work on your own initiative, manage time and workload effectively and be flexible
- Good working knowledge of Word, Excel, and using a customer database
Due to the varied nature of the role it would suit someone from a service administration/coordinator background who’s looking to move into a more client facing role but is willing and able to be involved with all aspects of business.
What they offer in return:
Salary up to £35,000 plus pension, but negotiable depending on your experience and any relevant qualifications.
Working hours from 8.30am to 5.00pm with ½ hour for lunch, 4 weeks holiday pa
Due to the nature of the role, the company will not be providing a sponsorship or relocation package for this position, therefore, candidates will only be considered if they are eligible to both live and work in the UK without sponsorship
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Service Coordinator, Service Coordinator, Service and Operations Coordinator administrator, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator, Client Service Support may also be considered for this role.
