Job Title: Customer Service Executive
Location: Newbury
Salary: Up to £25k dependent on experience
Job Type: Full Time, Permanent
Kosnic Lighting have a fantastic opportunity for a talented Customer Services professional to join our exciting and growing company. This is your chance to utilise your extensive office experience in a busy role where you’ll be able to build relationships with customers. This is not a call centre environment but you must have an excellent telephone manner and high attention to detail.
Main Duties:
- The first point of contact for all customer queries
- Process orders accurately and in timely manner
- Ensure customers’ experience with Kosnic is first class and liaise with other departments to deliver to customers’ needs
- Maintain accurate and organised notes of customer activities
- Liaise with couriers and other 3rd parties
About You:
- A genuine passion for delivering excellent customer service and experience of working in a similar environment
- Excellent telephone manner, showing versatility in your approach to each customer
- Enjoys working in a small team
- Confident I.T skills
- Highly organised, flexible and willingness to learn about technical products
- Enjoys helping others and have a friendly personality
Experience in a customer service role within a similar industry would be ideal, however, full training will be provided so an eagerness to deliver excellent service, learn and be motivated is more important.
Why work for us?
- Alongside having the opportunity to work with a fantastic, family friendly company, you will have access to the following benefits:
- Quarterly bonus to top up your earning potential
- Starting holiday entitlement of 23 days plus Bank holidays increasing up to 27 days
- Private healthcare cover which includes dental and optical cashback
- Pension
- Contribution to gym membership
- Up to 3 chillax days a year
- Access to Employee Assistance Program
- Cycle to Work scheme
- Major discount on our cool company lighting products
- Free hot drinks
- Free parking
- We love to socialise and celebrate – quarterly prize draw, Christmas party, Chinese New Year, and lots of eating generally
Candidates must have the right to work in the UK.
Please click on the APPLY button to send your CV and cover letter for this role, detailing your salary expectations and experience.
Absolutely no recruitment agencies are to get in touch about this role.
Candidates with the experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative for this role will be considered for this role.
