Customer Service Executive / Admin – Care Support Worker

Job Title: Care Support Worker – Customer Services Executive

Location: Northenden, Manchester

Salary: £21,000 per annum (comprising of a base salary of NMW with an evening allowance – time and a half for working past 6pm working the alternate week shift pattern and uncapped commission but average earnings £3,000 with some team members earning £5,000 per annum.)

Job Type: Full Time, Permanent

Are you a Healthcare Assistant/Care support worker?
Have you reached a point in your health care career where you’re unsure whether this is still for you?
Have You Considered An Office Career Working In A Customer Service Team?

• A telephone based, role, taking incoming calls (NB not cold calls) from people who have suffered a personal injury could allow you to leverage the value of your experience in the health care profession, whilst also opening up a new and exciting career path…
• A fresh start in an environment suited to your skills and aspirations.
• As part of our New Client Team, you will be offering telephone support to people who have been injured or in an accident.

Who Are We Looking For?

• We’d like to hear from carers with a minimum of 6 months’ experience working in a care setting; committed to a long-term career change.
• You must be able to start employment on 10^th January 2022 (the training cohort, 3 weeks starts on the 10^th, Monday – Friday)

Support & Training

• We offer 3 weeks of extensive training before you take a call and further continued on the job support. You’ll be in very good company and safe hands!

SHIFT PATTERNS

Working Days (after initial training period)

Tuesday to Saturday

OR

Sunday to Thursday

Working Hours

Early Shift (alternating): 08.30 – 17.00

Late Shift (alternating): 12.00 – 20.00

Saturday – Sunday

(1 fixed day each week): 10.00 – 18.00

Bank Holidays (if applicable): 10.00 – 18.00

Our Team Culture

• The team is one with a particularly strong sense of unity and camaraderie – it’s a positive, and energising place to work!

Progression

• A high percentage of our current team have been promoted since they started working with us.

Benefits

• FTE – 23 days holiday, rising 1 day per year to a max of 26 days, plus bank/public hols.
• 3-2 work from home after 3 month probation passed
• 3-holiday buybacks per year after 1 year of service
• Opportunity to increase holidays with incentive schemes
• Optional pension salary sacrifice scheme after 3 months
• Private medical insurance available after 2 years’ service
• Death in Service – 2 x salary based on annual salary only – eligibility commences when you join the company

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: Client Support Executive, Client Services Assistant, Client Support Administrator, Client Services Support, Client Support Assistant, Customer Delivery Executive, Client Services Executive, Client Advisor, Customer Support Advisor, Business Support, Client Support Executive, Client Relationship Executive may also be considered for this role.