Job Title: Customer Service Representative – New Client Team
Location: M22 4HH
Salary: Competitive Remuneration of up to £26,000 (full time), comprising of a base salary of £11.20 per hour (over 23 years old)
Job Type: Full Time or Part Time, Permanent
Express Solicitors are Personal Injury and Clinical Negligence claims specialists, currently ranked 93 in the Top 200 UK Law firms. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. Our clients are at the heart of everything we do.
The Role:
Due to continuous expansion and onward progression, we are looking for Customer Service Representatives to be the first point of contact in our client’s journey with Express. Therefore, we are looking for customer service advisors, who can genuinely connect with our clients, build rapport and are able to take detailed information and provide a service with confidence while getting things done in a busy, fast paced environment.
You will be responsible for client experience from their first point of contact right up until there case is taken on and their file is transferred to their solicitor, and you will be key in ensuring the clients have the best experience possible.
You will start in a role where you can get to grips with the type of work that we do, build confidence in our systems and chase through vital leads, obtaining key information from our clients and providing them with feedback about their case. From there you will continue to build your knowledge base around our products and ultimately move forwards to deal with a wide range of enquiries from our new and existing clients and will have the opportunity to earn generous, uncapped commission when working towards targets.
About You:
- Are you a customer service superstar and excel at giving a first-class service?
- Do you have a background in either retail, call centres, hospitality, financial services or claims management?
- Are you happy to assist clients on either the telephone or face to face, discussing their injuries and obtaining details about their accident?
- Do you enjoy building strong relationships whilst also being able to objection handle?
- Are you super organised and able to handle multiple enquiries at a time?
- Do you genuinely want to help and support people?
Salary, Hours & Benefits
- Competitive Remuneration of up to £26,000 (full time), comprising of a base salary of £11.20 per hour (over 23 years old) with hours worked after 6pm being paid at an enhanced rate (time and a half) as per the alternate week shift pattern and uncapped commission but average earnings £3,000 per annum.
- Overtime Pay – £12:50 per hour
- 3/2 alternate working from home pattern after probation has been successfully completed
- 23 working days holiday (pro rata if working reduced hours), plus an extra day’s holiday for your birthday (after 2 years’ service)
- Time in lieu for any bank holidays worked.
- Lots of other benefits like holiday buyback, death in service, free fruit, Employee Assistant Programme, paid for social events, sports teams and annual flu jabs.
Working Days:
We have a number of different shift patterns available for this role and we therefore encourage applications from candidates who can work regular set hours across our hours of operation (8.30am – 8pm Monday to Friday and 10am – 6pm on Saturdays and Sundays) to include at least some weekend hours – availability and schedules will be discussed further with candidates who move forwards to the interview stage.
For example, we will consider applicants who can work:
- Only Late Shifts
- Only Early Shifts
- Evening only e.g. 3-8pm or only Mornings
- School Hours only during the week
- Friday to Monday Pattern
Finding the right candidates for the role to ensure our client’s experience is the best it can be is our focus so if you think you would be a great fit for this role then apply today.
Our Standard Working Hours & Shift Pattern is as below
Early Shift: 08.30 – 17.00
Late Shift: 12.00 – 20.00 (11:30 – 19:30 on Friday)
Saturday – Sunday:10.00 – 18.00
Bank Holidays (if applicable): 10.00 – 18.00
There will be an initial paid training period and we are open to applicants who wish to discuss an alternative working pattern from the standard set out above.
If this is, you and you want a role with excellent training and support then click apply today!
Please click the APPLY button and submit your CV and Cover letter for this role.
