Job Title: Customer Support Representative
Location: St Austell
Salary: £20-30k per year – Depending on Experience.
Job type: Full-time, Permanent. Hours – 07.30am – 17.00pm (Monday – Friday).
Established in 2003 but constantly improving, evolving and innovating, we think beyond products and today’s needs and create standard and bespoke hardware solutions for doors and windows, focussed on tomorrow’s requirements.
Purpose of Role:
Answering phone calls and emails from customers regarding orders or quotations required and raising on company’s operating system. To promote Coastal’s range of products and offer solutions to customers. Dealing with any problems incurred by the customer and resolving any issues.
Liaising with the sales team regarding enquiries received or new potential projects highlighted by customers under their account management.
This role involves focus on the company’s primary objective of being a customer centric business.
Key Responsibilities:
- Answering telephone calls and emails to assist customers with technical enquiries.
- To process sales orders and quotes.
- Correctly log and report any issues reported with sales orders/products and take ownership until resolved.
- Continual learning and training of products sold within the joinery hardware market.
- Upselling additional products.
- Liaising with customer account manager when new order or enquiry received.
- Be a team player and assist other members of staff when required.
Core Values:
These values build the culture of Coastal. Each team member will score their peers in relation to these values.
- Solution Oriented – providing the best solution to enable the best results.
- Continuous Improvement – constantly listening and seeking new ways to improve.
- Attitude – ever resourceful and friendly. We listen more than we talk.
- Potential – evaluating and appreciating the potential in all.
- Passion – for upgrading to long lasting quality products.
- Commitment – consistently upholding our high values.
How we measure performance:
- Punctuality and Attendance: To arrive at work on time, and only taking time off when fully justified.
- Teamwork: Preparedness to work with other, communicate, be friendly to one another and helping others when needed.
- Dedication: Preparedness to do that extra bit & exceeding expectations.
- Accuracy: Doing it right the first time, checking your work to ensure it is correct.
- Task Completion: Completing tasks on time, without having to be chased.
- Daily Task & Time Management: Maximising and prioritising Prime Time.
- Positive Attitude: Preparedness to accept change & think “what’s the best way forward”.
- Respect for Property and Equipment: Treating work facilities as you would your own.
- Using Initiative: Using one’s initiative to solve problems and provide solutions to problems that arrive within one’s team.
- Proactiveness: Seizing opportunities for the business providing suggestions without being told, forward thinking.
- Leadership: Nurturing those under you, setting a good example.
- Obedience, Loyalty and Honesty: To employers.
Our Purpose:
The shape of things to come.
We think beyond products and today’s needs and create standard and bespoke hardware solutions, focussed on tomorrow’s requirements.
That is how we enable our clients to maximize the value of their products and their competitiveness.
If you want to be part of our fantastic team, then click APPLY today and we will be in touch!
Candidates with the relevant experience or job titles of: Customer Relations, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Excellence, Customer Support, Contact Centre may also be considered for this role.
