Job Title: Customer Support Specialist
Location: Reading, Office Based
Salary: Competitive
Job type: Permanent, Full time
Guardian has a single ambition, for every family to have protection that they truly believe in. We aim to achieve that by challenging the market and offering a ‘better’ way for Financial Advisers and their clients. In line with our brand promise Life. Made Better., we plan to make life better for everyone.
You’ll be joining us at a time of rapid growth, with lots of opportunities to increase your knowledge and further your career. You’ll be part of an innovative business, with a team of people dedicated to doing the right thing for our customers. A team where you can make a real difference and be part of a culture that encourages you to constantly challenge the norm and put our customers at the heart of every decision.
We are growing quickly and that means we’re looking for people to grow with us, so if you’d like to join our 5-star award winning family, we want to hear from you.
What you’ll be doing:
- As the first point of contact for our customers, you’ll be Guardian’s eyes and ears to our ever-increasing customer base.
- You’ll be processing and resolving a wide range of customer enquiries.
- You’ll identify and understand our customer needs and provide a consistently high-quality service to enhance the customer experience and gain loyalty.
About you:
What we’re looking for:
- Ability to put the customer at the heart of everything they do
- Willingness to challenge the ‘norm’ to support our continuous improvement
- Demonstrate energy, commitment and a positive attitude to achieving results
- Ability to manage and prioritise own workload
- Ability to work effectively as part of a team, recognising how teams can deliver great results
- Demonstrated resilience and experience of dealing with difficult queries
- Ability to communicate effectively across multiple channels
What we’d like you to have:
- Experience of working within a customer facing role either face to face or over the telephone
- Experience of working within a financial service regulated environment.
Qualifications:
- GCSE or equivalent min. English and Mathematics
Benefits:
We offer a range of benefits including fantastic career progression and training, PMI, generous holiday entitlement and pension scheme, as well as additional benefits.
Please click on the APPLY button to be directed to the company’s recruitment page.
Candidates with the relevant experience or job titles of; Customer Services, Complaints Advisor, Customer Services Representative, Customer Services Support, Customer Service Advisor, Telephone Customer Service Representative, Call handler, Financial Customer Service, Financial Services, Financial Administrator, Insurance Administrator, Administrator, Retail Customer Service, Client Services, Retail Client Services may also be considered for this role.
