Energy Advisor

Job title: Energy Advisor

Location: Home based

Salary: Up to £30,000 per annum pro rata

Job type: Part-time, fixed term until end March 2026

About us:

Together for Short Lives is the UK charity to make sure the 99,000 seriously ill children and their families can make the most of every moment they have together – whether that’s for years, months or only hours.

We work with families and the brilliant people and services that support them – in hospitals, in children’s hospices and in the community – to ensure that children and families get the support they need.

About the role:

The role of the energy advisor is to advise on energy efficiency and maximise money available to families of children with life-limiting/life-threatening conditions who are experiencing/facing fuel poverty. Any family can experience fuel poverty, but the need to stay warm to keep pain at bay, and power specialist medical equipment means that families with a child with a life-limiting conditions are at particular risk. The postholder will provide dedicated telephone support and information, practical guidance and signposting to specialist services where required.

Key responsibilities:

Provide direct information and support for families through our Helpline Service and wider Family Support Hub.

• Lead the development of a new energy advice service as part of Together for Short Lives Family Support Hub Offer.
• Be the expert within our family support hub team providing specialist knowledge on support offered by fuel / boiler / heating providers, partner schemes and energy grant availability
• Understand the criteria of all available energy grants and energy schemes.
• Respond to calls from families in need, (via our Helpline service, LiveChat and email)
• providing specialist information and support in matters related to fuel poverty.
• Help families via our Helpline and Facebook groups to understand energy bills, energy tariffs, energy metering, energy usage and practical ways to reduce energy usage with energy saving tips.
• Make referrals or signpost where appropriate, for further specialist support for families living in fuel poverty.

Training and Education

• Train family support and outreach teams to be able to handle enquires with greater knowledge about utility companies, energy questions and fuel poverty, and the support available to our families in need
• Be the lead point of contact in the charity providing virtual support to health care professionals contacting our services, directly helping with fuel poverty matters, and by answering energy-related enquiries.
• Work with national Energy Action to facilitate and deliver an annual national webinar
• Work alongside our Head of Education and Professional Engagement in the development and implementation of a learning programme and associated resources (energy toolkit) aimed at professional and our parent experts group to increase the understanding of financial security in particular relation to fuel poverty including:-
• signs of a household suffering from fuel poverty, how to react and where to report it to.
• The role of the Priority Services Register, why it’s important for vulnerable households to be signed up to it and how to ensure the households we support are signed up.

Development of a pilot programme of workshops in hospices in the South East Region UK

• Work alongside our member hospices in the South east region (11 in total) to develop and deliver energy educational workshops for families and staff.
• Evaluate the impact of the workshops.

Awareness Raising and Promotion

• Work with our Policy team to help identify issues which require systemic change in policy and practice, in order to reduce fuel poverty when a child is end of life.
• Work alongside our communications team to produce accurate and accessible relevant content for our social media channels, ensure that the impact of the service is communicated externally and internally in a timely and meaningful manner.
• Work alongside our communications team to develop a digital campaign to promote the Priority services Register and promote our new energy advice service.

There are up to 28 hours per week available.

Click APPLY now in order to be considered for this role.

Candidates with the relevant experience or job titles of: Social Worker, Support Worker, Support Coordinator, Support Manager, Care Coordinator, Social Worker, Guidance Councillor, Young Persons Advisor, Youth Worker, Youth Support, Support Assistant, Special Needs Support, Support, Recovery Social Worker, Recovery Support Worker, Social Care may also be considered for this role.