Job Title: Front of House – Beyond Van Gogh – Birmingham NEC

Location: Birmingham NEC

Salary: £12 per hour, plus holiday pay

Job Type: Part time and full time roles available (minimum 24 hours per week worked over 4 shifts) / Fixed Term Contract Starting 30 July 2024 – ending 1 September 2024

The Lowry’s ticket agency, QuayTickets will be operating the event and are an award-winning ticket agency operating events and selling tickets for over 50 clients throughout the UK.

About the Role:

This is an exciting opportunity to be a part of the Front of House team, welcoming visitors to Beyond Van Gogh – an immersive, multi-sensory experience at the NEC, Birmingham.

As a member of the Front of House team you will be responsible for creating a warm and exciting environment by welcoming visitors to Beyond Van Gogh and ensuring the best possible experience for our audiences. A key part of the role will include providing visitors with information about the exhibition and assisting with ticket scanning to help foster a dynamic experience for attendees of the exhibition.

You should have a friendly and outgoing approach with previous experience in customer services. The exhibition is open 6 days a week (Wednesday to Monday inclusive) and all roles will require some work at weekends and evenings.

About you:

Skills and Abilities:

  • Ability to work within a team as well as on own initiative
  • Good interpersonal skills
  • An active, open minded, friendly approach to dealing with customers
  • A flexible and adaptable approach to fulfilling the duties of the post


  • High level of numeracy & literacy


  • Experience of working in other customer facing roles

Other Requirements:

  • Enjoy meeting and interacting with people
  • A genuine commitment to the best standards of customer care and guest experience

Shift times are:

  • Weekdays 9:30 – 15:30 or 15:30 – 21:30
  • Weekends 8:00 – 15:30 or 15:30 – 21:30

Full and part time hours are available and applicants must be available to work a minimum of 4 shifts (24 hours) per week and weekends.

Applicants must be available to start in the role on Tuesday 30 July 2024.

Please note interviews will take place via Microsoft Teams.

The exhibition runs from 30 July – 1 September 2024, therefore applicants will be expected to be available throughout this period.

Complementary parking is available onsite for staff members.

Additional Information:

For more information, please download the recruitment pack. To apply for this position please submit your CV and a covering letter by clicking on ‘Apply for this job’ via the vacancy on The Lowry’s Careers page. Your application should describe how you would apply your knowledge, experience and skills to fulfil the main duties and responsibilities of the post.

We reserve the right to close this vacancy at any time once we have received sufficient applications and advise you to submit your application as early as possible to prevent disappointment.

To ensure fairness during our shortlisting process, we ask that you remove all personal details (such as name, age, location, ethnicity, marital status etc) from your CV and covering letter before uploading. This reduces the risk of any potential bias during our recruitment process and ensures that all shortlisting is based on skills, experience and suitability for a role. Thank you for your understanding.

The Lowry is committed to creating an inclusive workforce by reflecting and representing the diversity of Salford and the UK. We want to attract the broadest range of talented people to be part of The Lowry – whether that is to work in our creative or support roles. We particularly encourage applications from the following two people groups who are currently under-represented in our work force and in the wider performing and visual arts sector; those people who experience racism and marginalisation, including those from African, Caribbean, North African, LatinX, South Asian, East Asian and South East Asian heritage and their diasporas, those who are disabled, Deaf and neurodivergent or have long-term health conditions.

Please click on the APPLY button to redirected to the company’s site to apply for this role.

Candidates with experience of; Front of House Manager, Front of House Assistant, Receptionist, Customer Service Administrator, Customer Service Assistant, Events Assistant may also be considered for this role.

How can we help?
How can we help?

If you have any questions and you would rather chat to a member of our team please email or call us about this role.

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