Job Title: Head of Modern Slavery Services
Location: Hybrid (Glasgow or Belfast)
Salary: £45,000 per annum
Job type: Full time, Permanent
Closing Date: 31 December 2023
We are currently looking for a Head of Service to join our dedicated and compassionate Modern Slavery Services, on a Permanent contact.
The Head of Service is an exciting, varied and interesting role for a leader with a proven track record of managing and developing people with a strong focus on delivering direct services to clients.
You will develop and nurture effective working relationships required for excellent service delivery as a strategic partner to the Commissioners, payment providers and sector partners to provide high quality support to our clients.
If you are an empathetic leader, with the meticulous attention to details and are looking for an exciting role that makes a difference, we’d love to hear from you!
As the Head of Service your duties would include:
- Provide leadership, ownership and accountability for the day-to-day operational management of the service
- Point of escalation and support for service managers
- Line management, supervision and appraisal of direct reports and oversight of staff supervisory responsibilities of your team of managers
- Co-ordination of strategic stakeholder engagement plan for MSVC Service
- Responsible for the recruitment, management and development of the MSVC team, ensuring a high performing, highly motivated and engaged team who will contribute to organisational success
- Working with the service Director to develop reliable longer term forecasts of demand for service planning purposes
- Ensure compliance with all statutory and contractual requirements, and adherence to Migrant Help’s Policies and Procedures
- Lead contact for Migrant Help’s Quality Team for organisational or contractual audits and inspections
- Represent the organisation at regional and stakeholders’ meetings, maintaining the our professional standing as a key strategic partner
- Responsible for coordinating management information, financial reporting, invoicing, audit/inspection requirements and ensuring these are completed accurately and within timescales
The experience and skills you need:
- Ability to motivate and lead a diverse team of managers.
- Ability to work in a timely fashion dealing with challenging and changing needs, prioritising work as necessary
What else to expect:
- This post is subject to an Enhanced Disclosure and Barring Service (DBS) check, PVG check for Scotland or Access NI check for Northern Ireland
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
– This post is subject to a Disclosure and Barring Service (DBS) check
– This post is subject to a Counter Terrorism Check (CTC)
For CTC application applicant must:
– Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
– Be able to provide continuous UK address history for the previous 5 years
– Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job titles of: Care Advisor, Helpline Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role.
