Job Title: Implementation Consultant
Location: Solihull / Hybrid WFH
Salary: £30,000-£50,000 + OTE
Job Type: Permanent, Full Time.
sales-i are an award-winning tech business, developing sales performance software that is utilised by some of the biggest manufacturing and wholesaling brands out there! With offices across the globe, we pride ourselves on our vibrant and relaxed atmosphere, that is driven by our employees!
Whatever your role you’ll have the opportunity to work with an award winning and highly passionate team, develop personally and make a positive difference to our customers. We have plenty of household name clients around the globe and amazing, employee focused offices.
The role:
We are looking for an Implementation Consultant who will be responsible for delivering high quality data integrations. You will work alongside the Senior Implementation and Technology Consult to build, develop new integration solutions, and maintain existing integrations while adhering to company policies and industry accepted best practices.
A high level of customer service is essential for our clients who range in size from small independent businesses to multi-nationals, ensuring they have the best experience possible.
What’s on offer?
- Highly competitive pay
- Pension and health cash plan
- Modern, contemporary office space, working with some of the smartest brains out there
- Exhilarating and challenging environment – no two days are the same!
- Full support and guidance from senior management
- Fantastic customer base, with plenty of success stories
- Excellent career and personal development opportunities
Key results area:
- Onboard new clients in a timely and efficient manner and keep relevant parties up to date on your progress.
- Efficiently implement and maintain customer database extractions to ensure the Service utilizes up to date customer data.
- Complete tasks/tickets/requests accurately and within a timely manner to fulfil client needs.
- Quickly and clearly investigate data anomalies leading to root cause analysis of given scenarios.
- Innovate, create, and identify solutions that benefit all involved.
- Collaboration with wider teams to ensure best practice and solutions are fit for purpose
Responsibilities and accountabilities:
- Assist teams like presales and technical support teams with data related questions.
- Assist clients with data extract questions via phone and email.
- Ensure tickets are responded to in a timely manner.
- Telephone calls with customers and colleagues.
- Involve other Teams, when necessary, to deliver the best possible service.
Working relationships include:
- Customers, and third-party software providers – Some of which are based in the US meaning flexibility and support will occasionally be needed outside of core UK business hours.
- Colleagues from: Customer Success, Development, Sales, Support, TechOps, Data Ops.
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; IT Programmer, Developer, Programmer, Software Programming, Software Development, IT Developer, IT Software Engineer, Software Development Engineer, Software Developer, Software Engineer, Java Engineer, Application Support Officer, Application Support, Sharepoint, Web Analyst, IT Application Support, IT Data Analyst, Data Support Analyst, ICT Data Analyst, SQL Server, .NET, XML, Java, Data Analyst, SQL Analyst, SQL Developer, Oracle 12c, Agile, Java, Python, JavaScript, C++, C#, PHP, Perl may also be considered for this role.
