Job Title: IT Support Engineer – 2nd/3rd Line position
Location: Newbury
Salary: £25,000 – £35,000 per annum
Job Type: Permanent, Full Time (9:00 – 17:30)
As a Client and Tech focused IT MSP, Netteam tX have a new opportunity for a technically focused person looking to move their career onto the next level. Due to our commitment of delivering high-level solutions to our expanding range of clients, we are looking for an IT Support Technician to join our team.
Netteam is a great place to work, and our culture is centred around our belief in relentlessly refining all our skills and knowledge, both as a team and as individuals. It is our people that make us great! We have Offices in Newbury (Berkshire) & Manchester as well as a team of field engineers working out of London and you could become part of this dynamic team, with an amazing array of clients for us to help succeed.
About the role:
We are looking for an experienced IT Support Technician to join the technical team, working from the Newbury office along with home working options. We are looking for people to join our team, with a good range of infrastructure skills for this role and are seeking individuals with the experience of working as part of a busy and buzzing IT helpdesk.
This opportunity is perfect for the person looking to expand and enhance their current skills & knowledge and are looking to prove themselves as a dedicated 3rd Line specialist technician, within a friendly and established IT technology focused MSP.
About you:
Experience
- Experienced in troubleshooting and resolving technical issues across a client base which specialises in Small Business and/or Hospitality via remote connectivity, telephone, or MS Teams
- Have familiarity of PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all our clients
- Experience in remote diagnostics along with analysis and monitoring
- Possesses great and confident verbal and written communication skills
- Customer Service abilities that deliver empathy and clear guidance
- Take enjoyment from working as a core member of a technical team
- Thrives on understanding and being aware of new and current technologies
- IT related degree or relevant qualifications highly desirable.
Technical requirements
- Knowledge of Microsoft cloud solutions including MS 365 and Azure suites
- Proven experience with Desktop & Server solutions across the Microsoft stack
- Experience working with Security & Network infrastructure preferred
- Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
- Overview ISP solutions and connectivity requirements
- Wi-Fi solution experience & knowledge
- Experience of hospitality products such as PMS and POS systems and associated interfaces is beneficial
- Understanding around core IT compliance for GDPR & PCI/DSS etc.
- Candidates with Microsoft Certifications would prove advantageous.
Your Personal Attributes
- Amazing soft skills: Friendly, Confident and Technically astute alongside good written and verbal communication skills, you’re going to be dealing directly with effected users so need to be able to explain complex technical issues to non-technical clients
- Can confidently research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
- Self-Motivated and disciplined, with the ability to prioritise and execute tasks under pressure.
Why join us?
- Working from home options
- Workplace Pension
- A range of training opportunities are offered to support personal development and will be sponsored by the company
- Regular Team Nights
- Great team of people to work alongside.
We work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged – we make it a fun and productive place to work, where everyone can always learn new skills. We also offer competitive salaries, alongside several other benefits.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: IT 2nd Line Support Engineer, IT 3rd Line Support Engineer, IT Service Desk Technician, 2nd Line Support Technician, 3rd Line Support Technician may also be considered for this role.
