Job Title: IT Support Officer
Location: Blackheath, London, SE3 0PW
Salary: £28,000 – £30,000 per year (depending on experience)
Job Type: 35 hours per week
Closing date: 4 September 2022
About Morden College:
Morden College is a charity dedicated to supporting older people, providing them with residential care and residential nursing care if the need arises. We are a strong community, committed to enabling those we support to have the highest quality of life, for the rest of their lives. Our care services were graded Good in all 5 CQC inspection area ratings and we have been granted Hospitality Assured status.
Job Summary/Purpose:
Under the guidance of the IT Lead/Business IT Manager, the IT Services Administrator will be responsible for:
- Supporting the work of the IT section across Morden College at Blackheath and at other sites.
- Supporting the delivery of IT solutions and services within Morden College, consistent with organisational plans and strategies, IT best practice and agreed functional specifications.
- Providing a proactive IT support service to all users; maintaining, updating and supporting IT hardware, software and other IT related systems where required.
- Providing an IT administration service across the College in support of IT processes and procedures and other organisational key IT applications and system
Key Duties & Responsibilities:
IT / IS Support (in conjunction with external support organisations):
- To ensure IT/IS systems are supported ensuring optimum use and maximum benefit by and for users, owners and all other stakeholders.
- To liaise with HR and other department managers to ensure the IT requirements of new starters and those transferring roles are met and IT equipment is issued and returned from leavers as required.
- To react in an unsupervised manner to problems of a complex nature using initiative and experience to trace, track, report and resolve issues arising from system failures, and document as per departmental procedures.
- To install, maintain and support the college’s print services, including: photocopying, scanning and fax services via the use of multiple MFP’s and other standalone devices.
Microsoft 365 Sharepoint
- To take on the role of MS Sharepoint Administrator and the go-to person for all user issues.
- To take on the role of Sharepoint developer – working with and engaging users to grow the site, develop and populate new content and processes, streamline existing flows and conduct training for stakeholders where required.
Telephony / Communication Services
- To support the Colleges telephony system (including deployment and support of VoIP and unified telecommunications solutions) across College sites and between suppliers, where required.
- To setup and resolve issues with mobile devices.
- To work with outside agencies to support the current telecommunications infrastructure, including leased lines solutions for core network availability and fixed line telephony services supporting vital resident services.
IT Administration
- To produce regular IT helpdesk and telephony statistics on a monthly basis.
- To ensure an accurate inventory is maintained at all times, including the transfer of systems from and between service users.
- To actively participate in the production of departmental documentation and ensure it is updated, maintained and distributed accordingly, where required.
- To ensure network and data security is maintained at all times by undertaking a regular programme of checks and audits on key systems and processes.
- To support the IT Lead/Business IT Manager on the development, implementation and regular reviews of College business continuity and IT Recovery Plans – ensuring alignment with IT backup and recovery strategies.
- To administer the IT Programme board that co-ordinates IT work programmes across the College.
Benefits:
- We will provide you with 25 days’ holiday plus bank holidays, additional holidays for long service and during Christmas (T&Cs apply),
- Enhanced pension
- Subsidised meals
- Free onsite parking
- 24/7 employee assistance programme
- Life assurance and flexible working.
- The College actively encourages individuals to expand their knowledge and understanding to the benefit of all parties, and actively supports CPD opportunities through a generous learning and development budget.
Note:
Due to high volumes of applications, we are unable to respond to applicants whose qualifications and/or experience do not meet the minimum requirements for the post.
Please visit Morden College direct website to read the full job advert, the job description and the person specification before applying.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: IT Support Officer, IT Support, IT Officer, IT, IT Technical Support, IT Administrator, IT Support Engineer also be considered for this role.
