Job Title: Itineraries Coordinator
Location: Colwick, Nottingham
Salary: £22,000 – £25,000 per year.
Job type: Full-time, Permanent.
Halsbury Travel is one of the leading school tour operators in the UK. Our mission is to make organising school trips easier, so that more young people can benefit from these unforgettable, inspiring educational experiences. We were recently acquired by Literacy Capital Plc who are experts at investing in and growing great UK SME businesses – their investment is a testament to the reputation Halsbury has built in the sector.
The Role:
Department – 1x Sports (Spanish speaking advantageous)
1x Language / Education (French and or German speaking advantageous)
Responsibilities:
- Liaise regularly with the group leader from the booking stage until departure
- Calculate timings and make reservations for visits and meals
- Liaise with accommodation centres regarding rooming requirements, meal arrangements and general enquiries.
- Work with the accommodation centres and airlines to update on passenger changes, name changes, dietary requirements etc.
- Work closely with the group leaders to answer any queries they have in relation to their tours
- Potentially assist groups on tour by acting as a ‘Tour Rep’
- Visit destinations as part of ongoing training, and to audit and review our suppliers
- Answer the telephone and help with booking enquiries
- Any other tasks that the business requires
- Attend and present at school parents’ evenings as required both remotely and in person.
- To carry out duties on the out of hours phone whilst groups are on tour (additional pay applicable)
Candidate Requirements:
- Experience of working in the School Travel Industry is desirable.
- Must be able to demonstrate knowledge and understanding of multiple destinations and subject areas.
- Possess excellent organisational and admin skills.
- Demonstrate a proactive approach to their daily work whilst being able to prioritise tasks.
- Ability to build and develop relationships with colleagues, suppliers and customers.
- Show an outgoing and confident personality.
- Possess good communication skills.
- Demonstrate a ‘can-do’ attitude.
- An ability to speak French, German, Italian and or Spanish whilst not essential, is extremely desirable.
- Must have a high level of written and spoken English – Grade C or above at GCSE (or equivalent).
Benefits:
- Opportunities to travel
- 25 days holiday plus all bank holidays (increasing with service to a maximum of 30 days)
- Opportunities to buy extra holiday
- Hybrid working – 2 or 3 days in the office each week, with the rest working from home
- Job Type: Full-time, Permanent
- Casual dress
- Company pension
- On-site parking
- Sick pay
- Hybrid working
- Flexible working
- Private Healthcare
- Life Insurance
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: Client Service, Team Administrator, Team Admin, Travel Planner, Travel Advisor, Travel Manager, Itinerary Consultant, Project Management, Project Administrator, Project Coordinator, Customer Support, Client Support, Customer Services Executive, Events Coordinator, Events Organiser, Events Planner, Events Officer, Events Assistant, Events Administrator may also be considered for this role.
