Job Title: Learning and Development Partner
Location: Leicester
Salary: £28k – £33k per annum DOE
Job type: Full Time, Permanent
About Us:
AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us.
About The Role:
As we grow our business and our group of companies, an exciting opportunity has opened up in our Learning & Development (L&D) team.
We are looking for an individual who can support our drive to develop our people through various training initiatives. This role will report to the L&D Manager and is based in Leicester. There will be a requirement to travel to our other sites when required.
The L&D Partner is responsible for collaborating with internal stakeholders to identify training and development needs, designing and delivering effective learning programs, and measuring the impact of training initiatives. This role requires a strong blend of strategic thinking, instructional design expertise, project management skills, and a deep understanding of adult learning principles.
The role will include (but not limited to):
- Ability to conduct learning needs analysis across the business, looking at where there are skills gaps.
- Developing strategic learning and development plans, supporting organisational goals.
- Designing, creating, developing and updating engaging and interactive training programs.
- Delivering and coordinating training sessions either face to face or via a blended learning approach, to any grade of employee.
- Leading train the trainer sessions to ensure training is delivered correctly.
- Measuring and assessing training impact on the business and individuals.
- Observing and delivering feedback to other trainers to ensure they are delivering training to expected standards.
- Using feedback and data to make continuous improvement to training plans.
- Collaborating with internal stakeholders, external partners and learning providers where needed, to create comprehensive training solutions.
- Leverage Learning Management Systems (LMS) and other technologies to administer, deliver, track and report on training initiatives.
- Assist in managing organisational change by developing training programs that support employees during transitions, such as new technology implementations or process changes.
- Incorporate diversity and inclusion through the ATM Together initiative into training programs to create an inclusive learning environment.
- Support and signpost colleagues of any grade to develop their knowledge, skills and career prospects through the ATM Accelerate programme.
About You:
- Minimum of 1 year’ experience of training delivery or training development
- Experience of coaching on a 1-2-1 basis and training larger groups across different grades of employees
- Ability to travel to Stockport and Coventry when required
- Excellent knowledge of different adult learning styles
- Trainer or Training Designer qualifications is desirable (or willing to work towards in the future)
- Experience of using Microsoft Office, Learning Management Systems and other Learning/Design applications
We are a Disability Confident Committed Employer as well as a recognised Menopause Workplace Employer.
Please click on the APPLY button to send your CV and Cover Letter for this role.
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