Call Centre and Customer Service

Learning Spaces Assistant

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Job Title: Learning Spaces Assistant

Location: Birmingham

Salary: £13,420 – £13,743 (Pro rata of £23,715 – £24,285) – SS2.

Job type: Permanent. 25 Hours per week, 38 weeks per year.

UCB has a unique collaborative partnership with the University of Warwick – Ranked sixth in the 2022 Guardian League Tables and named the runner-up in the Times University of the Year 2022 and the Times University of the Year 2022 for Teaching Quality.

The Role:

An exciting opportunity has arisen to join UCB’s Learning Services department as a Learning Spaces Assistant. You will be joining at an exciting time in UCB’s development with a brand new accreditation agreement in place with the University of Warwick and will be helping to support FE students in resource spaces.

This role is based in the Thinkspace within the Summer Row building, but as resource spaces evolve there is potential for this role to be deployed elsewhere. In addition to the Summer Row Thinkspace, UCB currently has resource spaces within McIntyre House, Camden House and the Link campus buildings.

Candidate Requirements:

You will have experience of customer service, behaviour management skills, strong inter-personal and communication skills and a flexible approach to work. Further, you will assist students with basic research queries, IT problems and help them with printing and copying documents.

Benefits:

  • Local government pension scheme
  • Private healthcare
  • Excellent staff development opportunities
  • Salary sacrifice car leasing, tech and cycle schemes
  • Heavily-subsidised on-site car parking
  • Free On-site Gym Membership
  • Employee Assistance Programme

Extra Information:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date – Friday 10th February 2023 at midday.

Interview Dates – TBC.

UCB is an equal opportunities employer.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with experience of; Learning Assistant, Learning Services, Client Service Assistant, Learning and Development, L and D, Service Delivery Assistant, Digital Learning Executive may also be considered for this role.

How can we help?
How can we help?

If you have any questions and you would rather chat to a member of our team please email or call us about this role.

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