Job Title: Lift Maintenance Insurance Administrator
Location: Dartford
Salary: Depending on experience
Job Type: Full Time, Permanent
The company is a successful privately owned independent lift company providing maintenance and modernisation solutions to a variety of customers. They are currently looking for a reliable Lift Maintenance Insurance Administrator to join their Service team in Dartford.
The Role:
- To provide administration support to the service department directly reporting the Dartford Service Branch Manager
- Process all incoming insurance reports in a timely fashion and distribute associated customer correspondence
- Contribute to processing quotes for the different Service Area Managers
- Process and distribute all customer correspondence
- Co-Ordinate site access for engineers, track order progress and process Insurance Reports in a timely fashion
- Develop and maintain effective tracking and analysis of outstanding insurance reports required from the Service teams and their engineers
- Professionally communicate with colleagues, engineers and customers when arranging site access and visits
- Professionally answer and respond to in coming Service Department calls
- Respond professionally and promptly to requests and instructions as given by Managers and Supervisors
- Liaise with engineers in order to keep track of lift outstanding service reports
Teamwork:
- Provide an additional staff resource for the office team when required
- Liaise between Service Managers/Directors, Supervisors, Engineers, Administrators, and clients in a courteous manner providing a high-quality service
- Planning and organising
- Plan, prioritise and co-ordinate the workflow of the insurance administration along with the output of quotations for clients in the respective Service Areas
- Carry out administrative duties required for the job accurately including typing, data-entry, the database, filing, etc.
- Maintain all appropriate files and other general information necessary to the functioning of the Insurance process in the Service Department
- Undertake other work at the direction of the Chairman and Service Managers and perform other tasks necessary to achieve overall objectives of Liftec Lifts Ltd
- Ensure Liftec Lifts Ltd is at the leading edge of customer service by maintaining excellent standards of customer care, displaying excellent manners, sensitivity, and discretion at all times
- Display a smart, professional public image in person and over the telephone, recognising that the impression given by the Service Department will impact on the image of the whole company
- Schedule insurance works with the Service Teams so that clients are inconvenienced as little as possible
- Ensure that clients / residents are informed of scheduled work
- Answer questions from colleagues and clients about service works and general departmental information
Essential requirements:
- A-C grade GCSE’s (or equivalent) in core subjects with a high standard of Literacy and numeric skills
- A good understanding of database systems and generating accurate and well written customer communications
- Extensive previous work within customer service and office administration in the Lift Industry
- A dependable self-starter who is flexible and adaptable approach towards work to meet deadlines, with a good telephone manner
Benefits:
- Full Time 08.00 to 17.00, Mon – Fri
- 25 day paid annual leave + Bank Holidays
- Company Auto Enrolment Pension
Note: Candidates must live within an easily commutable distance of the office to be considered.
Please be aware; due to the immediate start of this role, they will not be providing any relocation packages or sponsorship for this role. Therefore, you must be eligible to live and work in the UK.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Operations Assistant, Administrator, Operations Coordinator, Office Assistant, General Assistant, Administrative Assistant, Office Support, Office Admin, Client Service, Facilities Administrator, Office Administrator, Service Coordinator, Ops Centre Assistant, Business Support, Timetable Coordinator, Resource Coordinator, Scheduling Assistant, Appointment Administrator, Operations Scheduler, Customer Service Administrator, Business Support, Office Support, Logistics Coordinator will also be considered for this role.
