Job Title: Operations Manager
Location: Nottingham
Salary: £32,000 per annum
Job Type: Permanent, full time (37 hours a week)
About the role:
To support the Head of Operations with the delivery of membership services including certification, registration, and trade association activities, in addition to project programme management.
Purpose & Main Duties:
- Develop and implement processes and systems for the effective delivery of membership services.
- Provide support to the managerial team in their day-to-day operational activities.
- Communicate with external parties involved in membership services.
- Identify opportunities to increase efficiency and improve membership experience.
- Monitoring proposed and ongoing projects for progress and impact of changes.
- Evaluating key resource demands from projects and other development work to identify pressure points.
Key Responsibilities:
- Responsibility for the implementation of approved policies and procedures.
- Responsibility for assisting with the development and delivery of membership services.
- Responsibility for assisting with the duties relating to the customer journey, including communications and complaint handling.
- Responsibility for monitoring and reporting of Operations Team KPI’s.
- Responsibility for monitoring and reporting the performance of the overall project programme management.
Essential Skills and Experience
- Literate, educated to level 3 / level 4.
- Personnel management.
- Time and workload management.
- Project Management.
- Communication skills.
- Good Level of IT Experience/Knowledge.
- At least 2 years’ experience relating to operations and project programme management activities relating to NAPIT or a similar organisation.
- In house training to provide good understanding of:
-NAPIT processes and procedures.
-Scheme requirements.
-UKAS accreditation requirements.
-Regulatory requirements.
- Organised and analytical.
- Integrity and impartiality.
- Customer focused.
- Engagement across the NAPIT Group.
Benefits and package:
- A competitive salary along with contributory pension.
- Eligibility to join a health insurance scheme following successful 3-month probation.
- On-site parking.
- Various discounts from services provided by NAPIT and external partnerships.
- 20 days p/a + statutory holidays.
Candidate must be able to provide a minimum of two work references upon request.
Candidates with the relevant experience or job titles of; Operations Manager, Programme Management, Project Operations Manager, Operations, Senior Project Manager, Membership Manager may also be considered for this role.
