Job Title: Patient Administrator
Location: Nottingham, Nottinghamshire
Salary: £22,672 per annum
Job type: Full Time, Permanent
We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.
We have an exciting opportunity in one of our newest purpose-built eye health clinic and surgical centre in Nottingham, due to open in July 2023. We are looking for a Patient Administrator to join the team and help us continue to deliver outstanding clinical care for our patients.
We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Clinic Assistants, Ophthalmic Assistants, Patient Administrators, Nurses, ODPs, Ophthalmic Technicians, Optometrists, and Consultant Ophthalmologists. We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.
What will the role involve?
The Patient Administrator will be responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed. They will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date.
The Patient Administrator are also the central point of contact for all telephone queries from both patients and clinic staff.
What skills and experience do I need for the role?
Education & qualification:
- Educated to A level standard or equivalent
- GCSE Maths and English
Experience & knowledge:
- Exceptional administrator who can understand and deliver within a complex working environment
- Good organisation skills and the ability to multi-task
- Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs
- Outstanding telephone manner with the ability to adapt approach to different situations
- Excellent verbal and written communication skills
- Committed to delivery of consistently high standards of administration
- Self-starter with the ability to work on own initiative, as well as working well within a team
- Enjoys the routine and rhythm of a process driven environment
- Comfortable making a significant contribution in a small team
- Able to balance working independently with appropriate escalation
- Committed to delivery of consistently high standards of testing and administration
Skills & personal attributes
- Proven customer service skills with a passion for customer care
- Proven administrative skills including the ability to follow processes
- Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems
What are we offering you?
- A competitive salary
- 25 days annual leave plus bank holidays
- A company pension scheme
- 40 hours per week, worked over 5 days, Monday – Sunday
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
Please Note:
Applicants must have the right to work in the UK as we are unable to offer sponsorship.
Please click on the APPLY button to send your CV for this role.
Candidates with the experience or relevant job titles of; Client Support, Client Services, Admin, Administrator, Reception, Receptionist, Admin Coordinator, Customer Service, Recruitment Admin, Medical Administrator, Medical Admin and Medical Receptionist will be considered for this role.
