Job Title: Sales Consultant
Location: Cheltenham
Salary: £16,640 – £18,304 per annum dependant on experience
Position: Permanent, Part time
Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business that has grown into a very successful and reputable company within the industry. Our Head Office is based in the beautiful Wye Valley in the Welsh border town of Monmouth We have 14 inspirational showrooms across the UK and are currently recruiting for a Part Time Sales Consultant in our Cheltenham Showroom.
About the role:
The main purpose of this role is to provide customer service and support for clients, guiding them through the buying process right from the first visit through to advice on laying the tiles once delivered with a truly consultative approach.
Key Duties:
- Providing a high level of customer service throughout the sales journey
- Ascertain customers’ needs and requirements and provide add on sales opportunities
- Building client relationships; following through the sale from the initial enquiry, securing the order and organising delivery
- To offer product and technical advice
- Work as part of a fast paced and close team
- Maintaining high presentation standards within the showroom
- Administrative responsivities including; answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service
- Liaise with other Head Office to keep customers informed of their order status
About you:
You do not need prior industry experience before you join as we provide a comprehensive training programme to familiarise you with our product range. Having a creative flair with an eye for colour would be an advantage.
We look for people that thrive in a sales and customer focused environment and pride themselves on providing the highest level of customer service to secure the deal. The successful candidate will need to be self-motivated, sales driven, have the ability to prioritise tasks, have excellent communication both written and verbally, high levels of organisation and be computer literate with a good understanding of basic maths.
Benefits:
In return Mandarin Stone offers a competitive salary and great working conditions in a non-target driven environment with the emphasis on customer service.
Our benefits package includes:
- 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service
- An additional holiday for your birthday each year after qualifying service of one year
- Public / Bank Holidays and Christmas Eve off
- Access to our Employee Assistance Programme
- Cycle to Work Scheme
- Optional Pension Scheme
- Enrolment into the company sick pay scheme after a qualifying period
- Death in Service
- Private Health Care after five years’ service
- Employee Discount
- Travel costs when travelling beyond your remit
Additional Information:
Showroom opening hours are 9.30am – 5.30pm Monday to Saturday. We are closed on Sundays and Bank Holidays. Showroom employees will work four days per week scheduled across six days, including every Saturday.
To apply for this role, please click APPLY to submit your CV and a Cover Letter.
Candidates with the experience or relevant job titles of; Face to Face Sales, Retail, Customer Service, Sales Assistant, Customer Support, Sales Executive, Customer Service, Sales Agent, Customer Service Assistant, Business Development Executive, Sales Consultant, Customer Service Executive, Sales, Product Specialist, Retail Sales Advisor will also be considered for this role.
