Job Title: Sales Agent
Location: Liverpool City Centre with Hybrid working available
Salary: £22,050 to £25,625 OTE* including £2,000 performance related bonus per annum, once established within your role.
Job Type: Full Time Permanent
Working hours: 37.5 hours a week between 8:00am and 19:30pm Monday to Saturday on a three-week rolling rota. You will only need to work 1 in 3 Saturdays between the hours of 9.00am and 17.30pm.
Flexible working and part time arrangements are also available, speak to us about your preferred working hours.
Job Description:
Are you looking for a career in the financial services Sector? Do you want to be a part of one of the fastest-growing specialist insurance providers in the UK? Do you want to have the ability to develop your professional skills? If you do, you need to apply to join Acorn Insurance to enhance or kick start your career.
If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you!
What you will be doing:
- Providing customers with insurance quotes on private car, taxi, commercial vehicle, and fleet insurance.
- Handling midterm enquiries and renewals.
- Retain current clients to ensure high retention at renewal stage.
- Providing excellent rapport building skills
- Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices.
- Answering inbound telephone calls.
- Making outbound telephone calls (no “cold calling”).
- Maximise targets through the provision of effective and efficient communication and negotiation skills.
We are looking for colleagues who are:
- Friendly, approachable and enjoys helping people.
- A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations.
- Know how to have authentic and engaging conversations.
- A confident & effective communicator, both written and verbal, with a great telephone manner.
- Focused on delivering exceptional customer experiences.
- Organised and able to multitask in a fast-paced environment.
- Trustworthy and reliable.
- A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team.
- Able to keep their product and finance services knowledge up to date.
- Adept at understanding the need to ensure compliance in FCA regulated activities and when amending financial agreements and customer documentation.
- Motor Insurance experience is an advantage but no essential.
About Acorn Insurance
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- Perk Box Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week*
- £250 Refer a friend bonus.
- Cycle to work scheme.
- Free eye test vouchers and a contribution towards the frames
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
- Free Hot Drinks*
- Regular Employment Engagement including ongoing competitions with fantastic prizes.
- Charity fundraising events
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Candidates with the relevant experience or job titles of: Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Sales Manager, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant may also be considered for this role.
