Job Title: Senior Administrator (Industry Standards & Services)
Location: Home Based – Travel to the London (Farringdon) Head Office once or twice a month
Salary: £22,168 – £26,386 – dependent on experience
Job Type: Full Time
Closing date for applications: 9am 24 November 2022
Interviews will take place online via video conference – 30 November or 1 December 2022.
About Us
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
The Role
This is a great time to join GamCare as we’re recruiting for an Administrator which is an ideal opportunity for someone who is a confident communicator, works collaboratively, has a can-do problem-solving attitude, and enjoys being part of a dynamic team. Due to rapid expansion our team is growing, we are offering the opportunity for you to use your experience of working with stakeholders to implement good practice and create workable solutions.
The Senior Administrator is a pivotal role where you will provide support for the Industry Standards and Services Team. You’ll be responsible for undertaking administrative tasks and work flexibly to support multiple staff with a wide range of work. As a self-motivated and driven professional, you’ll prioritise your own workload and time management working autonomously, and communicate effectively across the team, organisation and external stakeholders.
About You
As the successful candidate, you’ll be part of a high-performance team so you’ll bring your extensive administrative experience and attention to detail to support the team through data entry into a CRM or similar database which will be crucial to your success. With a proactive approach to your duties, you’ll work agilely across the team to identify how processes can run more smoothly to help give the best service to your stakeholder.
With demonstrable experience of managing multiple stakeholders in a dynamic organisation as an office administrator or similar role you will have honed your skills in operational support and administration which will have given you the tools to manage scheduling/invoicing for a busy team, update spreadsheets, populate reports, collate and report data findings to various targeted audiences.
Key Responsibilities
- General administrative tasks including, preparing invoices, monitoring payments, coordinating and setting up meeting and room bookings, preparing agendas, minutes for key meetings and booking travel arrangements; rooms; taxis, hotels.
- Scheduling training sessions for colleagues to deliver, in line with customer and colleague requirements.
- Onboarding of training delegates to ensure they receive relevant course details, access instructions and materials in a timely manner.
- Providing post-training support to delegates including monitoring coursework and issuing certificates.
- Monitor multiple team inboxes, and prioritise and direct queries quickly and efficiently
- CRM data input, management and cleansing to support accurate reporting and monitoring of business leads.
- Assist with monthly reporting and tracking against Key Performance Indictors (KPIs)
- Support team projects and process improvements.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous Pension Scheme – we contribute 6% and you contribute 2%.
- Discretionary company sick pay from day one of service.
- Employee Assistance Programme – 24-hour support
- Cycle to Work Scheme
GamCare is growing, and we want to ensure that our colleagues have access to internal progression opportunities. So, for the right candidate we will always strive to help you reach your own professional goals.
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
Please note that this job is Home Based but you will be required to travel to our Head Office in London (Farringdon) once or twice a month as required.
PLEASE FILL IN THE APPLICATION FORM SENT TO YOUR EMAIL TO COMPLETE APPLICATION
Candidates with the relevant experience or job titles of: Administrative Assistant, Administrator, Officer Administrator, Office Admin, Executive Assistant, Office Assistant, Office Support, General Admin, EA, Team Administrator, Business Support Assistant, PA, Personal Assistant, Admin Assistant, HR Administrator, HR Admin, HR Assistant, HR Coordinator, Human Resource Administrator, Human Resource Admin may also be considered for this role.
