Job Title: Senior Client Services Administrator / Account Executive
Salary: up to £28,000 per annum
Location: Shoreditch, London
Duration: Permanent
We’re looking for an understanding Client Services executive who prides themselves on being able to multi-task and to provide exemplary customer support. You’ll be working within a friendly approachable team with customer success at the forefront of each of your assigned responsibilities.
Bluetown provides online services to clients across the UK including some big brand names. Our clients are used to high levels of service and our team has a genuine desire to ensure every campaign they run with us produces the best results.
We’re also currently going through a period of rapid growth so if you want to join a fun team with room to develop your interpersonal skills then look no further, this could be the role for you. Ideally, you’ll have worked in an environment where you’ve been given autonomy and have a positive outlook towards completing tasks with high levels of accuracy. With that in mind, we’re keen to speak with you if you’re skillset includes a keen eye for detail and high organisational skills when dealing with multiple tasks at any given time.
Supporting clients with their day to day requirements will be your number one responsibility this includes speaking with them over the phone and via email so an excellent telephone manner and conversational writing abilities is key.
Main Duties
- Setting up client accounts using their branding and themes
- Proofing and posting content
- Point of contact for internal clients
- Credit control
- Marketing including email, social media, and possibly some video editing
About you
- Must have experience working within client support, ideally B2B
- Possess an excellent and professional telephone manner
- Highly organised
- Grade B+ in GCSE English Language and Maths (or equivalent)
- Excellent IT skills (including MS Office), our product is digital so you will need to be comfortable using a number of systems
- An interest in, or some experience of, Digital Marketing may be beneficial
- Want to join a fun and friendly team
Perks
- Full training given
- Opportunities for progression within a growing organisation
- Perkbox (cheap Cinema tickets, Coffee, Rental Movies, Gym memberships, etc etc!)
- A fully stocked beer fridge
- Holidays away in the sun!
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience in Client Support, Client Services, Senior Admin, Experienced Administrator, Reception, Receptionist, Admin Coordinator, Customer Service, Recruitment Admin, Credit Controller, Marketing Assistant will be considered for this role.
